Accountabilities

We Fire It Up! We bring the energy, bold ideas, and enthusiasm.

• Attract, recruit, develop, and retain 5★ calibre MPs.
• Achieve and manage key performance indicators such as budgeted sales, margin, and profit.
• Use The Exceptional Candidate Journey Guide to support behavioural interviewing.
• Effectively deliver the MP Lifecycle: Selection, Onboarding, Growth, Support, and Business Improvement.
• Take responsibility for actions, projects, and people—initiating action and generating activity.
• Demonstrate a willingness to embrace fresh ideas and overcome barriers.
• Take a leadership role, organise resources, and steer others toward successful outcomes.
• Lead and develop MP skills within your region as a key focus for growth.
• Translate company strategy into action and achievement.
• Communicate clearly, influence, and persuade others to achieve win-win outcomes.
• Show enthusiasm and maintain energy and commitment in the face of setbacks and pressure.
• Prioritise and effectively manage workload.
• Utilise planning skills to identify actions and objectives and clearly articulate them.
• Drive accountability through clear, supportive direction with a focus to achieve more.
• Enforce retail disciplines and ensure their implementation.
• Successfully deliver change programmes through positive reinforcement, support, and challenge.
• Reduce operator failures by staying close to the reality of business and reacting quickly and proactively.

We Gather Everyone Around Our Fire

• We create a welcoming space where everyone feels at home every day.
• Take pride in and ownership of the ‘MP Onboarding Journey’ to ensure MPs are safe, compliant, and set up for success.
• Provide MPs with a clear sense of direction and explain how they contribute to business goals.
• Proactively build strong relationships across the industry to connect with future 5★ MPs.
• Maintain high professional standards and show commitment to the Punch brand.
• Work together as a team to develop a clear and structured operational plan that mobilises the entire business.

We Nurture Thirst, we fuel the thirst for connection, discovery, growth...

• Support and encourage MPs to build a talent pipeline via the ‘Pathway to Partnership’ programme.
• Be an advocate for ‘Progress with Punch’ and the PATHS learning programme.
• Focus on professional and personal learning and development to enhance existing skills and knowledge.
• Develop and implement processes to engage with MPs to provide support, education, and challenge.
• Engage with, support delivery of, and promote centrally facilitated courses available to MPs.
• Ensure there are clear MP calibre development plans supported by a performance management culture.

We Ignite the Crackle, we go beyond expectations to delight and surprise.

• Commit to meet and exceed guest expectations by providing great service and standards.
• Drive an exciting sales-led culture across all pubs—maximising all sales opportunities.
• Deliver operational excellence across all pubs, maintaining high standards across the operational basics.
• Proactively evaluate MP performance using data and metrics.
• Identify areas for improvement and development, challenging procedures and processes for the benefit of Punch and our pubs.
• Exploit commercial opportunities to develop profit growth.
• Challenge the norm! Look for efficiencies in process and procedures for the benefit of MPs and the wider business.

Key Stakeholders

• Head of Operations
• Operations Director
• Management Partner (Pub Tenants)
• Operations Managers
• People Partner
• Pub Development Team
• Property Manager
• Investment Manager
• Marketing Managers
• Property Surveyor
• Food Business Manager
• Recruitment Manager

Persona Specification

• Three years’ experience in a customer facing multi-site management role.
• Excellent interpersonal skills – with the ability to build strong relationships.
• The ability to lead others through high challenge and support.
• Delivers high standards of performance and delivery.
• Develops and communicates a clear vision to succeed.
• Resourceful and resilient
• Excellent team player
• Sound Commercial and Business Acumen Experience
• Computer literate – intermediate in Microsoft Word, Outlook and Power Point and advanced Excel
• Numerically competent with experience of Profit & Loss, cash flows and business accounts
• Full GB Driving Licence

Interested?

Apply now!