Cobalt Talent -Remote Service
Operations Manager - FM
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Operations Manager
Location: City of London
An exciting opportunity has arisen for an Operations Manager to join a well-established and highly reputable property brand, based at a prestigious commercial property in the heart of the City of London.
The successful candidate will form part of a dedicated on-site management team responsible for an impressive 250,000+ sq. ft. commercial office building, working closely alongside the Building Manager and Technical Services Manager on this high-profile asset.
This is a highly visible, occupier-focused position that will play an important part in the day-to-day operation of the building. You will work closely with a range of blue-chip tenants, helping to deliver an exceptional occupier experience while ensuring the property operates smoothly and consistently maintains the highest standards.
The role will also have a strong focus on tenant engagement, including supporting the delivery of on-site events and initiatives designed to create an engaging and high-quality workplace environment.
Key Responsibilities
- Supporting the Building Manager with the day-to-day operational management of a 300,000+ sq. ft. commercial property
- Acting as a key point of contact for occupiers and developing strong relationships with blue-chip tenants
- Ensuring an excellent standard of customer service and occupier experience throughout the building
- Supporting and coordinating tenant engagement activities, events, and on-site initiatives
- Overseeing contractors and service partners and monitoring standards of service delivery
- Working closely with the Technical Services Manager on operational and building services matters
- Supporting health & safety, compliance, and building management procedures
- Monitoring the presentation and operation of front-of-house and common areas
- Responding to occupier requests and ensuring issues are managed through to resolution
- Supporting the management and delivery of planned works and operational projects
- Identifying opportunities to enhance the occupier experience and improve the day-to-day operation of the asset
- Working collaboratively with the wider on-site team to maintain a best-in-class commercial environment
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The successful candidate will have previous experience within the operational management of a high-quality commercial property, ideally within a large multi-occupied office environment.
You will need to be highly personable and comfortable developing relationships with senior stakeholders and blue-chip occupiers, while also having a strong understanding of the operational requirements of a major commercial building.
A proactive approach, excellent communication skills, and a genuine focus on customer service and occupier experience will be essential.
This is a fantastic opportunity to join a leading name within the property industry and become part of a dedicated on-site team responsible for a significant City of London asset.
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