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Operations Manager
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Operations Manager – Growing Asian Grab & Go Brand
London | £50,000–£55,000
We’re partnering with a really exciting Asian grab & go brand that has grown to three stores in high-footfall London locations and has ambitions to continue expanding at approximately one new site per year.
They’ve reached an important stage in their journey.
The concept is proven, the restaurants are trading and the opportunity is there to grow — but before accelerating that growth, they want to make sure they have the right operational foundations and leadership structure in place.
They’re therefore looking for an experienced Operations Manager / Area Manager who can help take the business from three locations into its next phase.
Mandarin or Cantonese speaking is essential for this position.
The Opportunity
This isn't a role where you'll simply inherit a large corporate operating manual and maintain it.
You'll have the opportunity to help build the operational structure of the business as it scales.
Initially, you'll oversee three London locations and manage the General Managers across the estate. As the business opens further sites, your remit will grow alongside it.
The ambition is to hire somebody who can comfortably manage the three restaurants today but already understands what a five, six, eight or ten-site operation needs to look like.
What You'll Be Doing
- Leading and developing the General Managers
- Driving operational standards across all locations
- Building accountability within the management team
- Improving consistency across the estate
- Introducing meaningful KPIs and OKRs
- Building stronger reporting and performance structures
- Supporting P&L performance across the group
- Managing labour performance
- Improving stock and wastage controls
- Identifying opportunities to improve revenue and profitability
- Strengthening existing systems and processes
- Developing more structured training and development programmes
- Maintaining excellent food safety and hygiene standards
- Supporting future restaurant openings
- Building an operational platform capable of supporting continued growth
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You'll work closely with the founder and senior leadership team and have significant influence over how the company develops.
What They're Looking For
The ideal candidate will already have experience as an:
- Operations Manager
- Area Manager
- Group Manager
- Multi-Site Manager
within QSR, grab & go, fast casual or high-volume casual dining.
Experience within an established multi-site restaurant brand would be particularly attractive.
Most importantly, they're looking for somebody who has already seen what successful scale looks like.
You may currently be responsible for five, six, seven, eight or more sites and be looking for an opportunity where you can use that experience to help shape a smaller, rapidly growing business.
You'll need strong experience across:
- Multi-site operations
- P&L management
- Labour
- Stock
- Wastage
- KPIs
- Restaurant profitability
- General Manager development
- Operational standards
- Food safety and hygiene
- Training and development
You'll also need to be fluent in Mandarin or Cantonese.
The Person
Experience is important, but personality will be equally important.
They're looking for somebody who is:
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- Proactive
- Commercially strong
- Highly operational
- Low ego
- Comfortable with autonomy
- Solutions focused
- Strong at developing managers
- Collaborative
- Comfortable working directly with a founder
- Excited by building something rather than simply maintaining it
They don't want someone who arrives on day one and changes everything because "that's how we did it at my previous company."
They want somebody who will take the time to understand the existing operation, people and culture first — and then use their experience to make it better.
Why This Opportunity?
If you're currently working for a large restaurant group, you may already have excellent training, strong systems and responsibility for multiple sites.
But you might also be wondering what the next step looks like.
This role gives you the chance to take everything you've learned within a larger organisation and apply it somewhere that you can have a genuine impact.
The business currently has three London sites, intends to open approximately one location per year, and wants this person to grow with the company as the estate expands.
For the right individual, that creates a clear opportunity for the position itself to develop considerably as the business grows.
Salary: £50,000–£55,000 depending on experience
Location: London / multi-site
Language requirement: Mandarin or Cantonese speaking
Start: ASAP
If you've built your career within a strong multi-site restaurant business and you're ready for an opportunity where you can genuinely put your stamp on the next stage of a growing brand, we'd love to hear from you.
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