Deloitte
Operations Manager, Human Resources, Enabling Functions
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Connect to your Industry
The firm’s strategy is to provide its people with a culture of constant opportunity and growth and this role is no exception. This role sits within the HR People & Operational Effectiveness (POE) function and provides you with an opportunity to inspire our people to positively disrupt the now so that together we influence the right outcomes for the future. POE teams partner internal and external teams across the firm to provide scalable standards, solutions and frameworks across HR processes and procedures to enable the successful delivery of the UK HR Strategy. Our team are located across the UK but leverage the global scale of Deloitte to drive productivity, create value and deliver sustained results for our people.
Connect to your career at Deloitte
Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.
Connect to your opportunity
Be successful in this role and you will support the smooth running of the inner workings of the HR function. You will be responsible for managing core HR Operations processes and activities on behalf of our People and Operational Effectiveness team (POE). Oversight of key HR processes will be the focus of this role to ensure our processes operate effectively, are customer centric and in line with agreed standards. Liaising with teams across HR (and beyond) you will support the smooth running of our function. Our POE team includes HR Tech, Service Delivery, Risk Management, the HR Agile Management Office and Employee Relations. Our HR Services team deliver key HR administrative processes to our business.
Key activities include:
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Process Owner for key HR Processes As our HR Process Owner for critical processes including Time and Leave, Absence and Data Administration, you will be the key HR contact working with our delivery teams to ensure processes are executed to the expected standard, in line with agreed process documentation and procedures. You will work closely with our HR Services team to minimise issues, solve risk and drive continual process improvements. This includes overseeing change management, review of service performance and plans to drive improvement as needed, in line with our agreed governance model.
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Reviewing customer experience To improve customer facing communication and the overall customer experience is key.
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Risk and compliance activities The role will also include tying HR processes to any risk and compliance activities such as process links to associated controls e.g. policies, and ensuring standard operating procedures and practices are in place and maintained to ensure we deliver against our HR strategy and reduce associated risks.
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People and Operational Effectiveness Activities With core process mapping expertise, you will manage the POE process mapping activity, taking the lead on mapping existing processes to enable shared understanding of process across teams and highlight where we may focus on improvement. Working to our process mapping standards, you will support our POE teams to map out their processes, maintaining process maps and associated documentation.
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Budget coordination Across team, working with our Finance specialists to oversee and manage the POE budget.
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Strategy development You will support our teams in creating and maintaining our POE strategy, in line with our overall HR direction. This includes creating and coordinating Quarterly Performance Packs for our Head of HR, and All Hands sessions for our area.
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Managing Risks and Issues for the POE team
Connect to your skills and professional experience
You’re an experienced Operations manager with the bigger picture in mind and you love to challenge the status quo.
Essential requirements
- Experience operating at manager level with HR Operations knowledge.
- Expertise in overseeing operational processes to expected outcomes and standards, with a high attention to detail, ensuring operational excellence and customer centric delivery.
- Process mapping expertise to industry standards. Facilitating teams to document as-is and to-be processes.
- You will be logical and methodical in your approach with an eye on the detail, providing structure and governance where needed, whilst maintaining progress against agreed timelines.
- You will be highly collaborative and able to influence others to work together and build alignment. This will involve some delegation and delivery via others in order to meet your responsibilities.
Desirable skills
- Experience working in a highly commercial, fast paced, complex and transformative environment, ideally (not essentially), within Financial Services or Regulated environment.
- CIPD qualification (or equivalent) beneficial though not required
Connect to your business - Enabling Functions
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.
Human Resources
At Deloitte, Human Resources is transforming. We are already an award-winning HR team but we’re not resting there. We want to make an impact that matters for our people, our clients and for society. To achieve this, we're firmly embedding HR into the business, advising and innovating along with our business leaders.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.
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Connect with your colleagues
“Good HR (Human Resource) is about far more than bringing the right new talent into the business. In addition to leading the way in recruitment, we are the ones making sure that flexibility and inclusivity are more than just soundbites.” - Deloitte employee
Our hybrid working policy
You’ll be based in one of our UK offices with hybrid working.
At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
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