• Maintenance:
  • Ensure customer systems, operational tools and reporting platforms are accurately maintained and updated.

Stakeholder Management

• Relationships:

  • Build and maintain strong relationships with customers, suppliers, subcontractors and internal stakeholders.

• Customer Engagement:

  • Manage customer expectations and provide effective resolution to operational, commercial and delivery escalations.

• Collaboration:

  • Work collaboratively with Programme Managers, Project Managers, Commercial, Finance and Business Development teams to achieve successful outcomes.

• Representation:

  • Represent the business in customer meetings, operational reviews, tender presentations and governance forums.

• Customer Partnerships:

  • Support the development of long-term customer partnerships through consistent delivery, service excellence and customer satisfaction.

• Technical Guidance:

  • Provide operational expertise and technical guidance across the Wireless Infrastructure business stream.

PERSON SPECIFICATION

Required

• Experience: Minimum 10 years' experience within the mobile telecommunications industry.
• Knowledge: Extensive knowledge of wireless infrastructure deployment, including acquisition, civils, construction, electrical, rigging, installation, commissioning and integration activities.
• Leadership: Previous experience leading operational teams and managing multiple projects, programmes or functions.
• Compliance: Strong understanding of Health, Safety, Environmental and Quality management requirements.
• Regulations: Working knowledge of CDM Regulations and their practical application.
• Tender Support: Demonstrable experience supporting tender preparation, bid management, resource planning and project mobilisation activities.
• Commercial Awareness: Strong commercial awareness, including cost control, forecasting, revenue recovery and financial performance management.
• Performance Management: Demonstrable experience managing operational, commercial and financial performance across multiple projects or programmes.
• Risk Management: Experience identifying, managing and mitigating programme risks and opportunities.
• Business Acumen: Strong business and commercial acumen with the ability to support customer retention, business growth and operational improvement initiatives.
• Leadership Skills: Strong leadership, coaching and people management skills.
• Stakeholder Skills: Excellent stakeholder management and customer relationship skills.
• Escalation Management: Ability to manage customer escalations and resolve complex operational issues.
• Technical Skills: Advanced Microsoft Office skills, particularly Excel, Word and PowerPoint.
• Analytical Skills: Strong analytical, problem-solving and decision-making skills.
• Communication Skills: Excellent communication and presentation skills.
• Licensing: Full UK Driving Licence.

Desirable

• Industry Experience: Mobile Network Operator or Telecommunications Vendor experience.
• Qualifications: Professional management or project management qualification.
• Safety Qualification: Health and Safety qualification such as NEBOSH or IOSH.
• Client Experience: Experience delivering telecommunications programmes across multiple clients and technologies.
• Framework Knowledge: Knowledge of telecommunications infrastructure frameworks and delivery models.
• System Experience: Experience using ERP, project management and business intelligence reporting systems.

HEALTH AND SAFETY RESPONSIBILITIES

You are expected to work safely and responsibly within MJ Quinn’s values, operational policies, procedures, and accepted behaviours, ensuring that you avoid harm to yourself, your colleagues, and the communities in which we operate. As one of our core values, Safety Always Matters, and you play an important role in upholding this commitment. By consistently demonstrating safe working practices and contributing to a positive safety culture, you help ensure that everyone can work safe and go home safe.

DIVERSITY STATEMENT

MJ Quinn is committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & Maternity, race, religion or belief, sex, or sexual orientation.

MJ Quinn welcomes applications from a diverse range of candidates regardless of their background, disability or gender and is committed to creating a workforce as diverse as the communities we serve.

SUSTAINABILITY

MJ Quinn is committed to, and is investing in, a sustainable future as this is vital for the planet, our communities, customers, and business. Our sustainability goals are shaped in accordance with wider business objectives and the core foundations of sustainable development.

We have a strong history of engaging with our people and we view sustainability no differently. For MJ Quinn this means creating space for proactive participation in the discussions that shape our sustainability aspirations, learning opportunities at all levels, and harnessing employee passion.

ABOUT MJ QUINN

MJ Quinn is a UK-based infrastructure services provider specialising in delivering comprehensive, end-to-end solutions across a range of industries, including telecommunications, utilities, and mechanical and electrical engineering. Guided by a commitment to quality, innovation, and sustainability, we offer tailored services encompassing design, installation, maintenance, and project management.

Partnering with leading organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long-term, sustainable solutions.

At MJ Quinn, our purpose is to play a vital role in maintaining and enhancing critical infrastructure, connecting and supporting communities and businesses across the UK.

OUR CORE VALUES

• People-Focused: We prioritise the well-being, growth, and success of our team and partners.
• Safety Always Matters: We are unwavering in our commitment to ensuring a safe environment for all.
• Operational Excellence: We strive for the highest standards of quality, efficiency, and continuous improvement.
• Sustaining Our Future: We are dedicated to delivering sustainable solutions that positively impact the environment and society.

Join MJ Quinn, where we combine innovation, expertise, and a values-driven culture to deliver excellence in every project.

This job description is not an exhaustive list of duties. You may be required to undertake additional tasks that are reasonable and relevant to your role, in line with the organisation’s business objectives. The job description will be reviewed and updated as the role evolves to reflect company activities and role requirements. Any changes will be made following consultation with you and in compliance with employment law and equality legislation.