AVASK
Operations Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role: Operations Manager
Salary: £60,000 - £70,000 DOE
Location: Southampton (hybrid - 1 day from home)
The Role
The Operations Manager will lead operational excellence across AVASK’s global footprint, ensuring that international teams, service lines, and partner operations work in a consistent, scalable, and client-focused way. The role will support the delivery of AVASK’s tax compliance, global e-commerce, VAT, EPR, customs, accountancy, and related advisory services by improving the way interconnected services operate together across jurisdictions.
Responsibilities
- Provide effective operational leadership, communication, and management across AVASK’s Group offices, ensuring global teams are aligned to AVASK policies, procedures, service standards, and performance expectations.
- Develop a strong understanding of AVASK’s global tax compliance environment, including how VAT, EPR, customs, accountancy, advisory, and related services interact to support international e-commerce clients.
- Ensure operational processes support the end-to-end client journey across multiple jurisdictions, marketplaces, and service lines, with clear ownership, handovers, controls, and escalation routes.
- Contribute to the ongoing programme of improvements in software systems, automation, and workflow design to deliver business efficiencies, scalability, improved compliance outcomes, and enhanced customer experience.
- Monitor and analyse key performance indicators, service levels, quality trends, and operational risks to identify areas for improvement and implement measurable corrective actions.
- Drive process optimisation initiatives by leveraging automation, AI tools, data analytics, and standardised operating procedures to reduce manual effort, improve accuracy, and increase productivity across global teams.
- Ensure seamless coordination between departments and service partners so that interdependent services are delivered efficiently, consistently, and without unnecessary duplication or delay.
- Work with Service Partners to ensure required service levels are achieved, client service standards are maintained, and operational dependencies are actively managed.
- Ensure non-conformance, risk, and opportunity feedback is captured and logged with the Quality Management Officer to support continuous improvement, root-cause analysis, and effective stakeholder-led resolution.
- Stay abreast of industry best practice, tax authority expectations, marketplace developments, and technology trends affecting global e-commerce compliance and operational delivery.
- Be aware of information security procedures and controls and assist in ensuring they are fully implemented with all personnel to the ISO 27001 standard.
- Set clear performance expectations, conduct regular performance reviews, and provide ongoing feedback to team members, ensuring operational capability supports AVASK’s global growth ambitions.
- Encourage professional development and identify training opportunities to strengthen team knowledge of tax compliance, systems, process improvement, automation, and cross-service delivery.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Person
- Educated to Degree Level - BSc/BA in Business Management, Operations Management, Technology Management, Information Systems, or a relevant field.
- Strong understanding of tax compliance operations, ideally within VAT, EPR, customs, accountancy, advisory, or related international compliance services.
- Experience supporting global e-commerce clients, online marketplace operations, or multi-jurisdictional service delivery environments.
- Proven experience as an Operations Manager, Business Manager, or similar role within a complex, multi-service, regulated, or professional services environment.
- Strong understanding of the interdependency between operational processes, client onboarding, compliance delivery, finance, technology, service partners, and customer experience.
- Understanding of quality management systems, continuous improvement, and ISO 9001 principles.
- Excellent organisational, leadership, and collaborative skills, with the ability to influence teams across different locations and functions.
- Outstanding communication and interpersonal abilities, including the confidence to engage internal and client stakeholders at all hierarchy levels.
- Solid understanding of internal controls, risk management, business processes, and compliance-driven operating models.
- Excellent knowledge of MS Office, databases, workflow tools, reporting systems, and business information systems.
- Experience implementing automation, AI-enabled tools, systems improvements, and process redesign to maximise efficiency, accuracy, scalability, and team performance.
- Ability to use data, KPIs, and operational insight to identify trends, resolve root causes, and drive measurable improvement.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The Benefits
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme (up to 5 days per year).
- Company Pension Scheme (Royal London).
- Cycle2Work Scheme.
- Private Healthcare Insurance (Vitality).
- Ongoing training, development, and clear career progression opportunities.
About AVASK
AVASK Global Compliance is a rapidly expanding international firm that specialises in VAT, tax, and accounting for e-commerce businesses.
AVASK assists hundreds of Amazon FBA sellers as well as entrepreneurs across eBay, Shopify, and many other platforms. Providing clients with a comprehensive range of expertise - from practical guidance on cross-border transactions to ensuring they are fully compliant.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London