Operations Manager

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Operations Manager
Salary: £45,000 Annually, Plus Veolia Benefits
Location: Wyre
Hours: 40 Hours weekly

What we can offer you

• 25 days of annual leave.
• Access to our company/people’s pension scheme.
• Discounts on everything from groceries to well known retailers.
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to.
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household.
• One paid day every year to volunteer and support your community.
• Ongoing training and development opportunities, allowing you to reach your full potential.
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.

With one of the largest growing fleets in the UK, our drivers are pivotal to delivering essential services. They work hard to serve their local communities and make a positive impact every day.

Whether you’re looking to overhaul the industry, or just do a good day’s work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What you’ll be doing

• To ensure the cost-effective management of the kerbside collections.
• To manage a 75 person workforce, including Service Delivery Managers as direct reports and all other Drivers & Operatives in line with the contract specifications.
• The Role Holder is responsible for fleet compliance, which includes ensuring that vehicle checks are completed, any problems are reported and acted on and that scheduled servicing and maintenance is carried out, as the depot CPC Holder.
• Responsible for ensuring that all resources and routes are operated in the most cost-efficient way, and that these operate to the highest level of health and safety and in line with Company policies, procedures, compliance and legislation requirements and customer satisfaction levels.
• Compiling weekly & monthly reports for the Senior Contract/Contract Manager, including overtime, attendance, vehicle damage, defaults, and missed collections performance.
• Responsible for ensuring full service delivery through ensuring that issues e.g. workforce performance is managed pro-actively and prior to any complaints that may be received by the client or residents. Where appropriate utilising Veolia's Policies and procedures to correct this.
• Responsible for jointly overseeing/reviewing contract performance and making/invoking changes where necessary.
• Responsible for a workforce, including Service Delivery Managers, an administrator and Drivers & Loaders. The role Holder will ensure that for all the services that they are responsible for, that performance is monitored and action is taken for any under performance, in line with Veolia Policy & Procedure;
• Probationary reviews are completed and plans put in place to establish the success of the employees' employment.
• Manage absence - including monitoring, absence management reviews and issuing cautions and carry out disciplinary action up to, and including, dismissal.
• Responsible for supporting the accuracy of wage information with the administrator as/when required.
• Working with the depot’s Service Delivery Managers and the Senior Contract/Contract Manager to help identify the training needs of all individuals under their management.
• The ability to manage sickness absence and disciplinary proceedings.
• Responsible for ensuring effective service delivery and managing the customer’s expectations in a pro-active manner. Role Holder is also responsible for ongoing customer relations and will be a key/regular contact with the customer regarding the aforementioned services.
• Responsible for ensuring that contractual specifications are achieved, KPI performance is satisfactory and taking corrective action where it may be required.