Workforce Wellbeing
Operations Manager
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Operations Manager | Cardiff
We're hiring an Operations Manager at Workforce Wellbeing.
If you enjoy bringing people, priorities and processes together to deliver a service clients can rely on, this could be your next step.
Workforce Wellbeing is a physician-led occupational health provider working with organisations across the UK and Ireland. We're growing, and we're looking for a practical, organised manager to lead our Operations Administration Team and coordinate the day-to-day work behind our services.
What you'll do
- Lead and support the Operations Administration Team, setting clear priorities and making sure every task has an owner.
- Monitor service performance, including appointment availability, response times and report turnaround, and act on issues early.
- Coordinate clinical rotas and capacity to match client demand, including when plans change at short notice.
- Act as a key operational contact for clients, seeing queries through to resolution.
- Make sure the administration and clinical teams understand each client's requirements.
- Review our processes and see agreed improvements through to implementation.
- Use Microsoft 365 and other technology to automate routine tasks and cut unnecessary manual work.
- Prepare performance updates for client reviews and internal meetings.
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What you'll bring
- Experience managing a team, ideally of around 3–10 people
- A background in operations, service delivery or administrative management
- A track record of improving processes and helping teams through change
- Confidence with Microsoft 365 and an appetite for learning new systems
- Strong organisation, communication and prioritisation skills
- A calm, practical approach to problem-solving, and the follow-through to see actions completed
- Experience handling confidential information within clear procedures, ideally in a regulated environment
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience from healthcare, legal services, insurance or another regulated, confidential setting transfers well, and we'll teach you the occupational health side.
The role
📍 Cardiff, with occasional home working
🕘 37.5 hours a week
💷 £45,000–£50,000, depending on experience
👤 Reports to our Chief Operating Officer, Lee Davies
🩺 Private health insurance, life assurance and an Employee Assistance Programme after a six-month probation period
For an informal conversation or application email Lee Davies at lee@wforcewellbeing.com or me at massoud@wforcewellbeing.com
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