Mitie Cleaning & Hygiene Services
Operations Manager
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Operations Manager
About The Role
An excellent opportunity has arisen for an experienced Operations Manager to support protective security operations in a highly regulated, safety-critical environment.
Reporting to the Head of Operations, the successful candidate will provide first line management across operational teams, supporting Shift Managers to deliver safe, effective and compliant security operations.
This key leadership role requires strong operational knowledge, visible leadership, clear communication and a commitment to high standards across nuclear security, safety culture and workforce performance.
Role Purpose
The purpose of this role is to provide first line management to protect the customer's people, property and assets by ensuring security operations are delivered in line with the site's published Assignment Instructions and any subsequent updates.
The Operations Manager will support operational delivery, maintain compliance, build team capability and ensure nuclear safety and security standards are consistently upheld.
What You'll Be Doing
Operational Leadership
- Provide effective first line management for Shift Managers.
- Support the delivery of protective security operations across the Civilian Guard Force.
- Ensure operational activities are carried out in line with Assignment Instructions and site requirements.
- Provide clear direction to operational teams and support consistent decision-making.
- Remain visible in the workplace and engage positively with the workforce.
Standards, Compliance and Assurance
- Reinforce high standards of conduct, performance and operational delivery.
- Challenge low standards and implement corrective actions where required.
- Ensure nuclear safety is considered in operational decision-making.
- Support compliance with site processes, schedules and security requirements.
- Work collaboratively with QHSE to support the delivery of briefs and operational learning.
People Management and Development
- Lead by example and promote a positive safety culture.
- Mentor others and encourage workforce engagement.
- Allocate responsibilities effectively across operational teams.
- Support effective performance management, people management processes and help develop and maintain a capable, high-performing team.
- Promote collaborative working, inclusion and professionalism across the team.
Operational Knowledge and Continuous Improvement
- Demonstrate a strong understanding of Civilian Guard Force processes and Assignment Instructions.
- Maintain awareness of scheduling, WP+ processes, pay queries and daily reconciliations.
- Support positive change and contribute to ongoing improvements in operational delivery.
- Recognise and reward positive actions that support high standards and team performance.
Essential Requirements
What We're Looking For
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The Successful Candidate Will Be Expected To Demonstrate
- Experience within protective security, security operations, supervision or operational management.
- The ability to lead operational teams and support both Shift Managers and Supervisors.
- A strong understanding of site processes, Assignment Instructions and operational requirements.
- Excellent communication skills and the ability to engage effectively with the workforce.
- The ability to set clear direction, reinforce standards and hold others to account.
- A positive approach to change and continuous improvement.
- The ability to create and support a positive safety culture.
- A good understanding of nuclear safety expectations and security requirements.
- Willingness and ability to obtain and maintain minimum SC security clearance.
Qualifications And Training
- Security Industry Authority SIA Licence
- Level 3 Award in Health and Safety.
- Level 3 Award in Emergency First Aid at Work.
Personal Attributes
The Successful Candidate Will Demonstrate
- Strong professional standards.
- Visible and approachable leadership.
- Confidence to challenge standards appropriately.
- Good communication and workforce engagement.
- A positive attitude towards change and continuous improvement.
- A commitment to nuclear safety, operational excellence and accountability.
- The ability to mentor, encourage and support others.
- Sound judgement and the ability to allocate responsibilities effectively.
Benefits Package
At Mitie, we value our people and offer a comprehensive range of benefits designed to support your health, wellbeing, finances and career development, including:
Health & Wellbeing
- Virtual GP service
- Employee Assistance Programme (EAP)
- Mental health and wellbeing support
- Occupational health support
- Access to wellbeing resources and initiatives
Financial Benefits
- Competitive salary
- Company pension scheme
- Employee Shares Scheme
- Life assurance
- Flexible benefits package, including dental and mobile phone insurance options
- Financial wellbeing support and discounts
Lifestyle Benefits
- Cycle to Work Scheme
- Shopping, leisure and retail discounts through Mitie's benefits portal
- Technology and lifestyle discounts
Leave & Work-Life Balance
- Annual leave allowance plus bank holidays
- Buy annual leave options
- Family-friendly policies
- Structured shift patterns providing work-life balance
Career Development
- Access to Mitie Learning Hub
- Leadership and management development programmes
- Professional qualifications and training support
- Opportunities for internal progression
- Experience working within one of the UK's most highly regulated and security-critical environments
Recognition
- Recognition for a job well done through Mitie's reward and recognition programmes
- Awards celebrating exceptional performance and contribution
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Why Join Us?
This is a key leadership role within the Civilian Guard Force, supporting safe, compliant and effective security operations in a highly regulated environment.
You will support operational delivery, lead high standards and help maintain a positive safety and security culture across the workforce.
If you are an experienced security professional with strong leadership skills, we would welcome your application.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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