Pact Coffee
Operations Manager - Manufacturing, H&S & Continuous Improvement
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Haslemere, Surrey
Working pattern: On-site, full time Salary: £50,000–£60,000 depending on experience
About Pact Coffee
At Pact, we’re obsessed with incredible coffee. We seek out the world’s best coffee growers, farmers whose skill and dedication produce coffees of rare quality. Our role is to honour that work, by roasting with precision, making every step effortless for our customers, and holding ourselves to the same uncompromising standards. We want every cup to reflect the care of the grower, the rigour of our team, and the unmistakable pleasure of coffee at its best.
As a proud B Corp, we’re committed to doing business the right way. That means we’re held to account - for how we trade, how we treat people, and how we treat the land we use.
The Role
We’re looking for a Senior Operations Manager with a strong manufacturing or production background to strengthen and continually improve how our Haslemere Roastery operates.
This is a hands-on role with site-wide responsibility for Health & Safety, alongside operational standards, SOPs, equipment reliability, compliance, and continuous improvement.
You’ll bring practical manufacturing experience to the role, working across Production, Roasting, Facilities, Warehousing, and wider Operations to identify risks, solve operational problems, and improve the way we work.
You will work closely with the managers responsible for these areas, providing expertise, challenge, and support while they retain responsibility for the day-to-day management of their teams and functions.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The role is not a replacement for the existing functional managers. Instead, it provides dedicated senior operational capability across H&S, standards, reliability, and improvement, with particular emphasis on making sure the site operates safely, consistently, and effectively.
You will report to the Operations Director and work as part of the wider Operations management team.
What You’ll Do
- Own Health & Safety across the Haslemere site, ensuring appropriate standards, risk assessments, controls, training, and procedures are in place across Production, Roasting, Facilities, Warehousing, and wider Operations.
- Work closely with the managers responsible for each functional area, providing practical operational expertise, support, and constructive challenge to improve how the site operates.
- Bring strong manufacturing and production experience to identify operational risks, bottlenecks, and opportunities to improve safety, reliability, efficiency, and ways of working.
- Investigate recurring operational, process, and equipment issues, using root-cause analysis to develop and implement practical, lasting solutions.
- Lead agreed continuous improvement initiatives across the site, working with teams to implement and sustain improvements.
- Own and maintain the site SOP framework, ensuring procedures and operational standards are practical, current, and consistently implemented.
- Own and drive the site’s HACCP, GMP, and BRCGS standards, ensuring food safety and operational controls are effectively implemented, maintained, and continuously improved, and that the site remains audit-ready.
- Work across Production, Roasting, Facilities, Warehousing, and Procurement & Inventory to resolve cross-functional issues and support the Operations Director with agreed operational projects and improvements.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
We’re looking for someone who has built their career in manufacturing or production and has developed strong Health & Safety and operational improvement experience alongside it.
- An IOSH or NEBOSH qualification, with strong practical H&S experience in a manufacturing environment.
- Experience managing HACCP.
- Good understanding of BRCGS, including audit readiness and compliance.
- Strong understanding of risk assessment, safe systems of work, and incident investigation.
- Experience developing SOPs, improving processes, and delivering practical continuous improvement.
- Good understanding of manufacturing equipment, maintenance, and operational reliability.
- Confident working across functions, challenging ways of working, and influencing / training teams and managers.
- A practical, hands-on approach with strong communication and problem-solving skills.
What you'll get in return
- Salary £50 - £60k dependant on experience
- Monthly at-home coffee allowance
- Income Protection
- Group Life Assurance
- Enhanced Workplace Pension
- Cycle to Work Scheme
- Workplace Nursery Benefit
- Employee Assistance Program (inc. counselling)
- 28 days annual leave per calendar year (including Bank Holidays)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London