The Wiggett Group LTD
Operations Manager
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Location: Brentwood Office
Reports to: Managing Director
The Role
Job Summary
The Operations Manager is responsible for overseeing all aspects of daily operations, ensuring that works (from small maintenance jobs to large-scale electrical installations) are executed efficiently, safely and profitably.
This role bridges technical expertise, team leadership, client management and strategical operational planning.
The Operations Manager ensures compliance with industry standards, optimises workforce performance, manages budgets, and fosters a culture of safety, accountability and continuous improvement.
Key Responsibilities
Operational Oversight and Contract Management
- Plan, schedule and monitor all electrical contracts, including installations, repairs and preventative maintenance
- Allocate resources efficiently, ensuring the right personnel, tools and materials are available for each contract
- Track contract milestones, timelines and deliverables to ensure deadlines are met
- Develop contingency plans to address delays, resource shortages or unexpected technical issues
- Implement and maintain standard operating procedures for field and office operations
Leadership and Team Management
- Manage and support Contract Managers in ensuring delivery of contracts
- Lead, mentor and manage electricians, technicians, supervisors and support staff on all contracts
- Conduct regular performance reviews and identify training needs to enhance skills and safety awareness
- Foster a collaborative, accountable and results-driven working environment
- Recruit, onboard and retain qualified staff to achieve operational needs
- Promote professional development and career growth within the team
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Quality Assurance and Safety Compliance
- Ensure all electrical works comply with local and national electrical codes, safety regulations and Company Policies
- Implement and monitor strict safety protocols on all job sites
- Conduct regular audits, inspections, risk assessments to prevent accidents and ensure quality standards
- Investigate incidents, near misses or client complaints, implementing corrective measures as needed
- Ensure the business is kept up to date in regulatory changes and industry best practices
Client and Stakeholder Relations
- Serve as the primary point for clients regarding contract status, scheduling and technical advice
- Maintain strong relationships with suppliers, subcontractors, regulators and other key stakeholders
- Address client concerns promptly and professionally, ensuring customer satisfaction
- Develop proposals, plans and progress reports for clients and Senior Management
Financial and Resource Management
- Prepare and manage budgets, labour costs and materials procurement
- Monitor contract profitability and operational costs, recommending cost saving initiatives
- Approve purchase orders and invoices in line with Company policy
- Analyse operational data and productivity metrics to identify areas for improvement
- Contribute to strategic planning, forecasting and resource allocation for future contracts
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Continuous Improvement
- Identify opportunities to streamline operations, reduce waste and increase productivity
- Introduce and implement new technologies, tools and systems to enhance contract efficiency
- Foster a culture of innovation, accountability and operational excellence
- Evaluate feedback from clients and team members to refine process and service delivery
Reporting and Documentation
- Maintain accurate records of the contracts’ performance, budgets, safety reports and employee performance
- Generate periodic reports for Senior Management on operational performance, challenges and opportunities
- Ensure compliance with internal reporting standards, client documentation and regulatory requirements
Qualifications & Experience
- Minimum 5-10 years’ experience in electrical services, contract and/or operations management
- Strong commercial awareness and understanding of contract profitability
- Electrical background with knowledge of electrical systems, installation, repair and maintenance practices (qualified electrician or equivalent industry experience)
- Excellent leadership and exceptional team management skills
- Proven experience managing multiple fast-paced contracts
- Effective communication, client relation and stakeholder skills
- Strong problem solving, decision making and organisational expertise
- Knowledge of Occupational Health and Safety Regulations
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