TRACKS AND TRAILS LTD
Operations Manager
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Operations Manager
Department: Operations
Reports to: Directors
Location: Fully remote, with regular online meetings and bi-annual face to face team meet up
Salary: £36,500 to £42,000 per year, with starting salary based on experience.
Contract: Permanent, Full-time [37.5 hours per week] – Fully Remote
Annual opportunity to join one of our trips in Europe
Three-month probationary period
25 days annual leave plus UK bank holidays
Core hours between 10:00 – 16:30 GMT
Discretionary performance-related bonus linked to annual net profit
Workplace pension provision
About Tracks and Trails
Tracks and Trails offer high-quality guided mountain adventure holidays, including hiking, trail running, cross-country skiing and snowshoeing across Europe. Every trip is carefully designed by experienced professional guides, with a strong focus on quality and attention to detail.
The Directors are supported by three Programme Managers, alongside a Finance Manager, Social Media Manager and Marketing Consultant. Together, the team provides a professional and personal service, working with highly qualified guides and instructors.
Small-group, sustainable travel and respect for the environment are at the heart of the business. Every holiday offered by Tracks and Trails has been shaped by experience and a passion for the outdoors.
The role
Tracks and Trails are a small, collaborative team committed to exceeding our guests’ expectations, many of whom return to travel with us year after year. Working closely with the Team and Directors, who also own the company, you will take responsibility for:
Key responsibilities
Operations Management
- Lead and support our Programme Managers, ensuring consistently high standards of service and trip delivery
- Oversee trip logistics, contracts, supplier agreements and booking management
- Manage programme budgets and ensure trips operate within agreed cost structures
- Lead operational troubleshooting, incident planning and risk management
- Maintain CRM (Customer Relationship Management) systems and operational documentation to ensure programme readiness and transparency
- Oversee website content updates for new and existing trips
- Oversee travel logistics, including transfers, accommodation and ground transport
- Manage relationships with DMCs (Destination Management Companies), accommodation providers, transport companies, guides and instructors
- Communicate professionally with guests, suppliers and colleagues
- Continually improve systems and processes to increase efficiency and guest satisfaction
- Work with the Directors to oversee safety and risk management, ensuring consistently high operational standards
- Maintain and support the development of safety management systems, audits, risk assessments, emergency procedures and operating protocols to ensure best-practice standards
- Support live trip operations and, alongside the Directors, manage any incidents or crisis situations as they arise
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Business to Business (B2B) Trip Management
- Manage a small but growing portfolio of B2B (Business2Business) trips, including logistics and all aspects of delivery
Sales Objectives
- Support the management of monthly and annual revenue, booking and passenger targets
Marketing Objectives
- Monitor sales performance to ensure trips are promoted effectively and at the right time
Future Operations
- Design, develop and launch new trips, ensuring they are safe, seamless, commercially viable and sustainable
- Support B2B development opportunities by building strong partnerships, assessing quality and safety, and negotiating pricing and contractual terms
Supporting our Commitment to Sustainable Travel
- Help drive our sustainable tourism strategy, ensuring responsible travel that positively impacts the people and places we visit
Supporting the ongoing success of Tracks and Trails
- Work as part of the management team to help shape the future direction of the business
What we’re looking for
Essential skills
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- A collaborative and positive team leader with a proactive, flexible approach
- Highly organised, with strong project coordination and planning skills
- Commercially minded, with experience setting and managing budgets
- Excellent attention to detail and able to thrive in a fast-paced environment
- A confident communicator, comfortable working with partners, suppliers and colleagues
- Experienced in managing logistics, suppliers, timelines and multiple programmes
- Confident with Excel, budgeting software, online communication tools and industry systems
- Tech-savvy, with an interest in improving workflows and processes
- Calm and solutions-focused under pressure
- Excellent written and spoken English; French or another language is an advantage
- Passionate about delivering seamless, safe and sustainable travel experiences
Experience
- A graduate in tourism, adventure travel or a relevant field
- Experienced in logistics and operations within the outdoor or adventure travel industry
- Currently working in an operational, product, programming or supervisory role and ready for the next step
- A strong people person, able to lead, support and earn the respect of an experienced team
- Passionate about the outdoors and mountain-based adventure
- Confident in using booking systems, travel apps and digital tools, or keen to learn
- Experienced in, or familiar with, the complexities of operating adventure travel across multiple countries
How to Apply?
We welcome applications from people of all backgrounds, genders and ages.
To receive the full job description email julia@tracks-and-trails.com
Then send your CV and a covering email outlining your interest, skill set, motivation and experience for the role
Shortlisted candidates will have an initial call with the two Directors
Application closing date: 30th September 2026
Interviews will take place face to face on: 6th October 2026 in Manchester or High Peak, Derbyshire
Preferred start date: 23rd November 2026
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