Whistl UK Ltd
Operations Manager
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Are you an experienced warehouse operations leader looking for your next challenge?
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We're looking for an Operations Manager to join our fast-paced fulfilment operation in Lutterworth. Reporting to the General Manager, you'll lead warehouse operations across multiple shifts, ensuring service, quality, productivity and cost targets are consistently achieved.
This is a hands-on leadership role where you'll oversee people, processes and resources within a busy e-commerce and fulfilment environment. You'll play a key role in driving operational excellence, developing high-performing teams and delivering outstanding service to customers.
About The Role
Key Responsibilities
- Lead day-to-day warehouse operations across Goods In, Picking, Replenishment, Packing, Returns and Despatch.
- Ensure effective labour planning and resource management to meet operational demands and productivity targets.
- Manage Shift Managers, Supervisors and Team Leaders, providing coaching, support and performance management.
- Drive continuous improvement by identifying process efficiencies and implementing operational enhancements.
- Monitor operational KPIs, service levels and costs to maximise performance and control expenditure.
- Build strong relationships with customers, carriers and internal stakeholders to ensure exceptional service delivery.
- Promote a positive, safety-first culture and ensure compliance with Health & Safety and security procedures.
- Support business change initiatives and operational projects across the site.
- Deputise for the General Manager when required.
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Shift Details
- Working hours are predominantly Monday to Friday, 40 hours per week.
- Flexibility is required to support the needs of a 24/7 operation.
Benefits
- Annual leave enhanced with long service.
- Company Pension
- Long service rewards: both financial and leave-based.
- Health cash plan.
- Life assurance scheme.
- Critical Illness cover
- Access to our prestige benefits and rewards portal.
- Career development opportunities.
- Access to a well-established Employee Assistance Programme provider.
- And other excellent benefits you'd expect from a market leader.
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Requirements
What We're Looking For
- Significant Operations or Warehouse Management experience within a fast-moving FMCG, logistics, fulfilment or e-commerce environment.
- Proven ability to lead, motivate and develop large operational teams.
- Strong experience managing productivity, service levels, labour planning and operational costs.
- Data-driven decision maker with excellent analytical and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong stakeholder management and communication skills.
- Strong commitment to Health & Safety and compliance
- Experience managing third-party carriers (e.g. DPD, DX, Royal Mail)
- Confident using Microsoft Excel and other Microsoft Office applications.
- Experience in performance management, employee development, absence management and employee relations processes.
Lead the way as our new Operations Manager in Lutterworth. Step into a key role where you’ll drive performance, lead teams, and shape daily warehouse operations - apply today.
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