Macdonald & Company
Operations Manager - Real Estate
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Operations Associate
I am recruiting an Operations Associate to join a growing London-based property business, supporting the day-to-day management of a portfolio of mainly residential and commercial properties.
This is a genuinely varied role with plenty of autonomy. You'll play a key role in keeping operations running smoothly, working across property and facilities management, contractor coordination, tenant liaison, procurement, and wider business operations.
What you'll be doing:
- Coordinating day-to-day property and facilities management across a mainly residential and commercial property portfolio
- Managing maintenance, repairs, inspections, and planned preventative maintenance programmes
- Responding to tenant queries and ensuring issues are resolved efficiently
- Managing contractor and supplier relationships, procurement, and service contracts
- Attending site inspections, monitoring works, and following up on outstanding actions
- Maintaining accurate records, including maintenance schedules, invoices, and payment tracking
- Researching suppliers and presenting recommendations to support business decisions
- Building and maintaining operational trackers, manuals, and supplier databases
- Producing high-quality reports, presentations, and operational documentation
- Providing occasional support to the international team, including potential international travel
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What we're looking for:
- Experience in facilities or property management across residential and commercial assets. This role is weighted towards Central London high-end residential
- Confident managing contractors, quotations, budgets, and maintenance programmes
- Highly organised with the ability to manage multiple priorities simultaneously
- Proactive, self-sufficient, and comfortable working with minimal supervision
- Strong administrative, written, and communication skills with excellent attention to detail
- Willingness to travel internationally on occasion
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This is an excellent opportunity for someone who enjoys variety, takes ownership, and wants to play a visible role in the smooth running of a growing property business. If you're looking for a broad operational role where no two days are the same, contact me on 020 7318 1774 for more information.
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