Middlesbrough Council
Operations Manager - Revenues & Centralised Collection Services
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The Role
We are seeking two highly motivated and experienced Operations Managers to join our management team and lead the effective delivery of Council Tax operations.
Working as part of a wider management team of four Operations Managers across Council Tax, NNDR and centralised financial services, these two roles will have specific responsibility for Council Tax, ensuring high performance, strong financial controls and excellent customer service.
You will lead and develop our people, manage operational performance and drive continuous improvement, while ensuring compliance with relevant legislation, policies and procedures. You will play a pivotal role in shaping service delivery, building capability within your teams and supporting the Council’s wider strategic objectives.
Key Responsibilities
- Lead and manage your respective service, ensuring high performance and service standards.
- Oversee the effective administration of Council Tax, or the delivery of Accounts Payable and Accounts Receivable, depending on the role.
- Ensure financial transactions are processed accurately, efficiently and in line with financial controls.
- Monitor and improve operational processes to drive efficiency and effectiveness.
- Ensure compliance with statutory requirements and internal policies.
- Develop strong working relationships with internal and external stakeholders.
- Use data and performance information to inform decisions and service improvements.
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About You
- Proven experience in revenues, financial services or a similar operational leadership role.
- A strong understanding of local government finance and financial operations.
- Excellent leadership, communication and interpersonal skills.
- Ability to manage competing priorities and deliver results in a fast-paced environment.
- Confident in using systems and performance data to inform decision-making.
- A commitment to continuous improvement and customer-focused service delivery.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you’re ready to take the next step in your leadership career and make a real impact on the delivery of vital Council services, this could be the opportunity for you.
If you would like to talk through this opportunity further, please contact Leanne Miller, Strategic Business Manager at Leanne_Miller@middlesbrough.gov.uk or call 01642 726556.
Please note Middlesbrough Council do not currently offer sponsorships.
Please note this post is subject to a Baseline Personnel Security Standard (BPSS) Check, which includes a Verification of Criminal Record check (unspent convictions only).
We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
If you are viewing this advert on the North East Jobs website, please go to Vacancies ¦ Middlesbrough Council to view the Job Description & Person Specification and apply for the role.
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