MTS Cleansing Services Ltd
Operations Manager
Leicester Forest East
£38k/yr
Posted 1 day ago
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Position: Operations Manager
Location: Charnwood Edge Business Park, Syston Rd, Cossington, Leicester LE7 4UZ
Line Reporting Manager: STW General Manager
Shift: Monday - Friday 07:00am - 17:00pm (1 Hour Unpaid Lunch) 50 hour contracted week.
Salary: £38,000 Annually
What we offer:
- 20 days holiday plus bank holidays
- MTS Uniform
- Company pension
- Death In Services
- Free parking / On-site parking
- Referral programme
- Modern, well-maintained equipment
- Strong focus on health, safety, and employee wellbeing
- Long-term career progression and job security
Key Responsibilities
- Lead, manage and develop the drainage operations team, ensuring high standards of performance, safety and professionalism.
- Manage staffing, training, competency and ongoing development of team members.
- Support and motivate operational, transport and support staff, dealing with performance or employee issues alongside HR and senior management.
- Monitor operational performance, identify areas for improvement and provide clear and accurate reports to management and clients.
- Lead regular operational review meetings with employees, contractors and clients.
- Ensure all work complies with health & safety, quality, environmental and company standards.
- Promote a strong SHEQ (Safety, Health, Environment & Quality) culture across the operation, including completing regular safety tours and monitoring key SHEQ performance measures.
- Manage departmental budgets, resources and staffing effectively.
- Coordinate tanker and jetting vehicle movements during operational incidents, taking a lead role when additional support is required.
- Ensure client service levels and contractual requirements are consistently met, including response times, resolution times and reporting.
- Maintain strong working relationships with clients, contractors, colleagues and other key stakeholders.
- Work closely with other managers to ensure operational plans support wider business objectives.
- Support the development and implementation of company policies, strategies and continuous improvement initiatives.
- Keep up to date with industry best practice and identify opportunities to improve operational performance and service delivery.
- Provide timely updates and information to clients during operational incidents and briefings.
- Carry out management responsibilities in line with legal, ethical and company requirements.
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Skills & Qualifications
Essential:
- CITB or IOSH Managing Safety.
- SMSTS certification.
- Competent in MS Word, Excel, Project, PowerPoint, and Outlook.
- Strong leadership and people-management skills.
- Excellent communication and relationship-building skills.
- Ability to analyse data and produce accurate reports.
- Strong organisational and planning skills.
- Experience managing budgets and resources.
- Ability to work under pressure and manage multiple priorities.
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Desirable:
- Additional SHEQ-related training or certifications.
- Management or leadership qualifications (e.g., ILM, NVQ).
- Knowledge or experience of drainage, tankering or jetting operations.
- Strong data analysis and reporting skills.
- Good negotiation and conflict-resolution skills.
Experience
Essential:
- 35 years experience in an operational management role.
- Experience managing field-based teams, ideally within a service delivery or utilities environment.
- Proven experience improving operational performance and meeting SLAs.
- Experience managing SHEQ requirements and promoting high safety standards.
- Experience leading or chairing operational and review meetings.
Desirable:
- Experience working within an IMS-certified organisation.
- Experience in incident management or emergency response.
- Experience working with SHEQ teams to promote and develop a strong safety culture.
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