Hawk 3 Talent Solutions
Operations Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Operations Manager – Reactive Maintenance
📍 Newport, NP10
💰 Up to £50,000 per annum
📅 6-month initial contract
⏰ 8:30am–4:30pm | Flexible between 7:00am–7:00pm
Operations Manager – Reactive Maintenance | Newport
On behalf of our client, we are seeking an experienced Operations Manager – Reactive Maintenance to join their team on an initial 6-month contract.
This is an excellent opportunity for an experienced maintenance professional to take a senior operational role, leading teams and overseeing the successful delivery of reactive maintenance, temporary accommodation, and void property works.
You will be responsible for ensuring works are appropriately planned, resourced, and delivered safely, efficiently, and to the required quality and service standards.
The Role
As Operations Manager – Reactive Maintenance, you will:
- Lead and develop Team Leaders, Works Coordinators, and operational teams.
- Oversee the planning, prioritisation, and allocation of reactive maintenance works.
- Manage emergency, urgent, and routine repairs, ensuring agreed timescales are achieved.
- Oversee temporary accommodation and void property works.
- Manage Direct Labour Operatives, contractors, and subcontractors.
- Monitor service performance, KPIs, budgets, and contractual requirements.
- Identify and resolve complex operational issues and service failures.
- Prepare quotations, specifications, schedules of work, and cost estimates.
- Monitor project costs, variations, and profitability.
- Ensure contractors and suppliers deliver safely, on time, and to specification.
- Maintain oversight of key property compliance requirements.
- Support effective emergency, out-of-hours, and service continuity arrangements.
- Manage customer enquiries, complaints, and stakeholder relationships.
- Drive continuous improvement across the service.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
We’re looking for an experienced Operations Manager, Maintenance Manager, Contracts Manager, or similar with a strong background in building maintenance, construction, housing, or facilities management.
You will ideally have:
- Proven experience managing operational teams within a maintenance or property environment.
- Strong technical knowledge of building maintenance and construction practices.
- Experience managing DLOs, contractors, and subcontractors.
- Experience delivering and coordinating multi-disciplinary maintenance works.
- Strong commercial awareness, including budgets, quotations, variations, and cost control.
- Experience working to KPIs, contractual requirements, and service targets.
- A good understanding of procurement, contractor management, and health & safety.
- The ability to inspect properties and accurately scope maintenance and refurbishment works.
- Strong leadership, communication, and stakeholder management skills.
- Excellent organisational and problem-solving skills.
- HNC/HND, NVQ Level 4/5, or equivalent relevant qualification.
- IOSH Managing Safely and SMSTS/SSSTS, or willingness to obtain.
- An appropriate UK driving licence.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you would like to apply for the role of Operations Manager, then please email your CV to jade.lawlor@hawk-3.com
Closing date is 03.10.2026. Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
By applying for the above position and providing your personal data to us, you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy, please visit our website.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location