Staff Leadership & Development

• Line manage the Children’s Services Coordinator, providing day-to-day leadership and oversight, alongside a flexible, predominantly zero-hours workforce delivering child-facing services
• Lead recruitment, induction, supervision, and performance management within a dispersed team model
• Develop a positive, accountable, and high-performing team culture across a workforce that is not consistently site-based
• Ensure clear, consistent, and timely communication with all staff using appropriate digital platforms
• Foster team cohesion, engagement, and inclusion regardless of working pattern or availability
• Set clear expectations for performance, safeguarding practice, and conduct, ensuring accountability across the workforce
• Implement structured communication and check-in processes to maintain oversight of performance and staff wellbeing
• Ensure all staff maintain required training, competencies, and compliance through proactive tracking and follow-up

Site & Facilities Management

• Oversee the maintenance and safe operation of the site, grounds, and equipment
• Manage contractors and ensure all works are delivered to required standards
• Ensure safe management of vehicles and transport, including minibuses
• Identify and plan for future site and capital improvement needs to support long-term service sustainability

Finance & Administration

• Manage operational budgets, ensuring cost-effective use of resources
• Monitor expenditure and contribute to annual budget planning processes
• Produce regular reports on service performance and operational activity
• Oversee HR-related admin including payroll inputs, timesheets, and workforce records
• Use digital systems to maintain accurate data on staffing, service delivery, and operational performance

Strategic & Operational Planning

• Work with the Director of Operations to deliver organisational strategy and operational priorities
• Ensure service delivery aligns with organisational goals and available capacity
• Support audits, inspections, and continuous improvement activity
• Maintain visibility of workforce capacity, performance, and operational delivery through structured reporting and digital systems
• Identify and communicate operational risks, pressures, and opportunities
• Contribute to funding proposals, ensuring commitments are realistic, deliverable, and aligned with operational capability
• Advise on the feasibility and operational implications of new opportunities and service developments

Person Specification

Essential

• Proven experience in operations management (ideally within children’s services or social care)
• Strong safeguarding knowledge and experience (DSL or equivalent)
• Significant experience managing and developing staff, including flexible or zero-hours workforces
• Experience leading and engaging dispersed or non-site-based teams
• Financial management and budgeting experience
• Strong knowledge of health & safety and risk management
• Excellent written communication skills, with the ability to produce clear, accurate, and professional documentation
• Strong IT skills, including use of digital communication platforms, CRM systems, and reporting tools
• Ability to work independently and maintain oversight in a remote or dispersed environment
• Strong stakeholder engagement and relationship management skills
• Own transport with appropriate valid license.

Desirable

• Leadership/Management qualification (Level 5 or equivalent)
• Experience in residential or respite care settings
• Experience implementing communication strategies for dispersed or non-traditional workforces
• Understanding of how service delivery supports organisational sustainability and growth
• First Aid qualification
• Minibus driving certification
• Knowledge of GDPR in childcare settings

Additional Information

• Flexibility required, including occasional evenings and weekends
• Enhanced DBS check required
• Ability to travel independently is essential