Creative Hospitality Group
Operations Manager
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Operations Manager – Multi-site Hospitality
Creative Hospitality Group · South Wales · Head office: Swansea Bay · Permanent · £55,000–£65,000 base, depending on experience
Creative Hospitality Group is looking for a hands-on multi-site Operations Manager to help our General Managers and venue teams deliver consistently.
This is a field-based leadership role for someone who wants to understand what is really happening in our venues. You will spend substantial time on site during evenings, weekends, and peak trading - not as permanent shift cover, but to observe, coach, challenge, and help managers solve the right problems.
Working directly with our founder, you will turn strategy into operational action. You will give General Managers clarity, support, and accountability; connect central support work with what needs to happen at site; and build routines, audits, and operating standards that make good performance repeatable.
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What you will own
- Translate company priorities into clear venue actions, measures, and deadlines.
- Line-manage and develop General Managers, recognizing strong performance and addressing gaps.
- Maintain first-hand operating knowledge through purposeful peak-time site visits.
- Strengthen people, product, and place through useful SOPs, audits, and follow-through.
- Ensure agreed cross-functional projects and actions are implemented at venue level.
- Use technology, automation, and practical data to reduce administration and give managers more time with teams and guests.
- Build durable solutions and management capability instead of repeated firefighting.
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What we are looking for
You may already be an Area Manager, Operations Manager, or Cluster Manager. You may be an exceptional high-volume General Manager who can show leadership beyond one venue. Your title matters less than the evidence.
You need strong hospitality operating knowledge, sound people judgement, the confidence to support and challenge experienced General Managers, and the discipline to carry decisions through. Food, drink, entertainment, or late-night experience is valuable. EOS familiarity is welcome but not required.
Most of all, you should be curious, forward-thinking, and comfortable learning new products and systems. We are embracing technology to make the business work better while keeping leaders focused on people and guests.
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