Community Housing
Operations Manager - Voids, Investment, Neighbourhood Services & Gas
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Operations Manager - Voids, Investment, Neighbourhood Services & Gas
Kidderminster, Worcestershire (Hybrid Working)
Circa £54,542 plus 5% Car Allowance
At the heart of this role is a commitment to delivering excellent services that make a real difference to our customers' homes, safety, and well-being.
We're looking for an experienced Operations Manager to lead our Voids, Investment, Neighbourhood Services, and Gas functions within Property Care. You'll play a pivotal role in ensuring customers receive safe, high-quality, and responsive services, from preparing homes for new tenants and delivering planned improvements, to maintaining compliance and supporting thriving neighborhoods.
Working collaboratively with colleagues, contractors, and partners, you'll champion a customer-first culture, driving service excellence, continuous improvement, and positive outcomes for the communities we serve. You'll also be an ambassador for our RESPECT values, ensuring they're reflected in every decision, interaction, and service we deliver.
Key Responsibilities
- Lead, inspire, and develop teams to deliver outstanding customer-focused services.
- Ensure customers receive safe, high-quality, and value-for-money services across voids, planned investment, neighbourhood, and gas programmes.
- Champion the customer voice, using feedback and insight to improve services and enhance customer satisfaction.
- Manage contractor and partner performance, ensuring work is delivered to high standards, on time, and with customers at the centre.
- Monitor budgets, service performance, and customer outcomes to drive continuous improvement.
- Ensure full compliance with health and safety, legislative, and regulatory requirements, keeping customer safety as a priority.
- Build positive and productive relationships with customers, colleagues, contractors, and stakeholders.
- Promote innovation and service improvements that enhance the customer experience and deliver efficient, effective services.
- Produce performance reports and contribute to the strategic development of services.
- Lead by example, embedding our RESPECT values and fostering a culture of accountability, collaboration, and continuous learning.
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About You
You'll be an experienced operational leader who is passionate about delivering excellent services and improving outcomes for customers.
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You'll have:
- Significant experience managing property maintenance, repairs, compliance, or housing services.
- Strong leadership and people management skills, with the ability to motivate and develop high-performing teams.
- Experience managing contractors and service delivery partners to achieve excellent customer outcomes.
- Excellent communication, organisational, and problem-solving skills.
- A genuine commitment to customer service, quality, and continuous improvement.
- The ability to balance operational performance, compliance requirements, and customer needs.
- Knowledge of housing maintenance and the NHF Schedule of Rates.
- A NEBOSH qualification or HNC/HND (or equivalent) in a relevant discipline.
- A full UK driving licence and flexibility to participate in an out-of-hours management rota.
Why Join Us?
This is an opportunity to lead services that have a direct impact on customers' lives, homes, and communities. If you're passionate about putting customers first, living our RESPECT values, and leading teams to deliver safe, reliable, and high-quality services, we'd love to hear from you.
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