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Shape the Future of Travel at Pelorus
At Pelorus, we believe travel should go beyond luxury – it should inspire exploration, spark curiosity, and transform the way people engage with the world. As we enter a new chapter of global expansion, we’re seeking a highly motivated Operations Manager with a solutions-oriented mindset and creative flare to join our team of ambitious, forward-thinking professionals. This is a rare opportunity to work with one of the most ambitious experiential businesses in the industry, redefining what’s possible in the realm of luxury travel.
Your Mission
As the Operations Manager, you will be responsible for the successful delivery of client trips, ensuring all travel arrangements are accurately coordinated and executed to the highest standards. This role focuses exclusively on trip operations and client travel experiences, working closely with suppliers and internal teams to ensure seamless journeys from confirmation through to completion. This role owns the operation integrity of every client trip, ensuring travel arrangements are accurately managed, risks are mitigated, and experiences are delivered efficiently and consistently.
The Impact You’ll Create
- Design seamless, high-quality travel experiences through exceptional planning and execution
- Drive operational excellence by identifying efficiencies, improving processes, and enhancing the client experience
- Mitigate operational risks through proactive planning, issue resolution, and effective contingency management
- Improve efficiency and scalability through continuous refinement of processes, systems, and ways of working
- Lead, coach, and develop a growing team of delivery-focused executives
- Foster a culture of accountability, collaboration, and continuous improvement
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Your Responsibilities
- Oversee the operational delivery of all confirmed client trips
- Manage trip logistics, bookings, confirmations, and documentation
- Coordinate with hotels, DMCs, guides, transport providers, and other travel partners
- Ensure all travel partners are aligned and coordinated to deliver a seamless client experience
- Ensure all trip components are delivered accurately, on time, and in line with client expectations
- Monitor active trips and resolve operational issues, disruptions, or last-minute changes
- Conduct quality checks on itineraries and travel arrangements
- Maintain accurate trip records and operational systems
- Manage supplier communications and operational escalations
- Track trip milestones and ensure all pre-departure requirements are completed
- Identify operational risks and implement mitigation measures where required
- Support emergency response and incident management during client travel
- Drive continuous improvements to operational processes and service delivery
- Produce operational reporting and track key performance metrics
- Manage, support, and develop team members
What You’ll Bring
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- You are a high-impact professional with over four years of experience in a luxury travel role. You understand how to balance creativity and vision with discipline. Your mindset is proactive, resourceful, and relentlessly curious
- Logical thinker with a commercial mindset
- Creative problem solver and solution provider
- Ability to work in a high-pressure, fast-paced environment
- Excellent planning and time management, with an exceptional attention to detail
- Team player who can also work autonomously
- Excellent communication and interpersonal skills
What We Offer
- Competitive salary with a performance-based bonus structure
- Holiday allowance that increases annually, plus your birthday off
- Foundation Days – time off for conservation and environmental projects
- Personal development days and opportunities
- FAM trips and business travel
- Relaxed, flexible working environment
- Industry and team awards scheme
This Is More Than a Role
At Pelorus, we don’t just create journeys, we deliver experiences that shift perspectives and last a lifetime. If you are ready to drive change and think creatively, we would love to hear from you.
Equal Opportunities
At Pelorus, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our suppliers, and our global community. Pelorus is proud to be an equal-opportunity employer, creating an inclusive and welcoming environment for all employees.
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