Valor Hospitality
Operations Manager
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Do you obsess about the detail? Do you consistently strive for excellence? Do you have sound financial acumen? Then let’s talk.
We are looking for an experienced Hotel Operations Manager to lead, inspire and motivate our operational teams, delivering exceptional guest experiences while driving commercial performance across the hotel.
As our Hotel Operations Manager, you will work closely with the General Manager and department heads to drive operational excellence throughout the hotel. Ensuring seamless guest experiences and consistently high brand standards will be at the heart of your day-to-day activities.
You will lead from the front, supporting your teams to deliver outstanding service while maintaining a safe, efficient and welcoming environment for our guests and team members. Working collaboratively with your department heads, you will maximise commercial opportunities, manage operational costs, improve performance and enhance employee engagement.
About voco Zeal Exeter Science Park
Located at the entrance to Exeter Science Park, voco Zeal is a premium 4-star hotel with 142 stylish bedrooms, a restaurant and bar showcasing local produce, a mini gym, gardens and versatile meeting space.
Sustainability is central to everything we do. The hotel is 100% electric, has 12 EV charging points and all our team members are Carbon Literate. As part of the team, you will have the opportunity to contribute ideas and help us continue to reduce our environmental impact.
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Requirements:
- Proven experience in hotel operations or a similar management role, with a track record of delivering exceptional guest service.
- Strong leadership skills, with the ability to inspire, motivate and develop teams.
- Excellent communication, interpersonal and problem-solving skills.
- Strong commercial and financial awareness, with experience of managing budgets and driving operational performance.
- A thorough understanding of hotel operations, guest satisfaction and brand standards.
- Excellent organisational skills and attention to detail, with the ability to manage competing priorities in a fast-paced environment.
- A passion for hospitality and a relentless commitment to excellence.
- Flexibility to work across a range of shifts, including weekends and bank holidays, according to business needs.
In addition to competitive rates of pay, we also offer:
- Exclusive discounts for you, your friends and family
- Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle to Work Scheme.
- Generous refer-a-friend bonuses, starting at £250.
- Caring for your health and wellbeing, both in and outside of work
- A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you, your family, and supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just £5 per month.
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Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Fancy joining our team? Click Apply Now
We are an equal opportunities employer and welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age.
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