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Operations Officer

Wales
Posted about 7 hours ago
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Are you passionate about criminal justice and want the flexibility of homeworking for a small charity where you can make a real difference? Are you experienced in operations and/or administration? Then we would love to hear from you!

The Welcome Directory is a multi-faith charity working to empower faith and belief communities to offer safe and lasting welcome to prison leavers. Our national directory is a list of faith/belief communities who are committed to welcoming prison leavers – the directory is used in all prisons across England and Wales. This resource is a lifeline for those leaving prison and seeking to find connection and community where they can belong and practice their faith/belief.

We are currently recruiting for an Operations Officer to lead on administrative support to the charity under the direction of the Project Manager, supporting on engagement with various stakeholders and networks. The goal of the post is to ensure that The Welcome Directory can effectively develop the reach of our work and achieve exponential growth, by maximising administrative efficiency.

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I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

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Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

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Graduate Consultant — 2026 Scheme

PwC·London, UK
£35,000/yr

Why you're a good match

Strong

Your economics background and your summer at a regional bank line up with what PwC looks for on the consulting scheme. Applications close in four weeks.

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Why you're a good match

You’ve got the grades and the economics background, and your bank internship is exactly the experience this scheme looks for. Apply soon — deadlines close within the month.

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Strong

Experience fit

Your summer at the bank plus your econometrics coursework map directly to the day-one responsibilities on this scheme — client modelling, market briefings, and deal support.

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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.

Whilst this is a 6-month contract, there is the potential to extend where funding permits.

This Will Include, But May Not Be Limited To

Operations

  • Engaging with interested faith/ belief communities/ networks, processing registrations and maintaining directory records
  • Leading the co-ordination and delivery of the annual Affiliates Scheme
  • Supporting the production and logistics of annual resource mail-outs
  • Engaging in periodical team email campaigns for intentional growth
  • Supporting the annual data refresh and survey, including follow-up, in collaboration with the Monitoring & Evaluation Officer

Events

  • Provide administrative support in preparation for the online Prison Awareness Course (PAC) and other webinar events
  • Provide technical support (e.g. Zoom hosting etc) for the delivery of the PAC and other webinar events
  • Planning bi-annual team days and any one-off events, in consultation with the Project Manager
  • Representing The Welcome Directory at selected events (as required)

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Administration

  • Answering email enquiries
  • Editing recordings/ videos and updating resources in Canva
  • Collating routine data and creating/ updating trackers (as required)
  • Supporting processing expenses and issuing internal invoices
  • Paying-in cheques and sending thank you cards
  • Obtaining Gift Aid declarations and submitting claims
  • Purchasing stationery supplies and dispatching resources
  • Leading on quarterly team password management

Other Benefits Include

  • Flexible, remote working
  • Small and supportive team
  • Team days and opportunities for learning
  • 5% employer contribution to pension scheme
  • Contribution towards internet and phone costs, and provision of laptop and relevant equipment
  • Opportunity to gain experience with a well-respected organisation in the criminal justice sector, including a prison visit
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Skills

Operations Management
Administrative Support
Stakeholder Engagement
Event Planning
Zoom Hosting
Canva
Data Tracking
Financial Administration
Email Marketing
Record Maintenance

Location

Wales, United Kingdom

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