Holocaust Memorial Day Trust
Operations Officer (IT support)
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Operations Officer
Location: Vauxhall, Central London
Starting salary: £33,237
Contract type: Permanent
Hours: 35 hours per week full-time. Office hours are 9am – 5pm Monday to Friday; core hours are 10am – 4pm Tuesday to Thursday (with some flexibility including working from home)
You will be expected in the office a minimum of 3 days per week, rising to 4 days per week during the HMD period.
Benefits:
- 25 days annual leave, increasing by 2 days after two years' service up to a maximum of 5 additional days after 5 years
- Pension contributions of 5% once probation is successfully completed
- Hybrid working, with some flexibility including working from home
- Time off in lieu (TOIL) for hours worked outside normal office hours
Job Purpose
The Operations Officer supports the operational effectiveness of the charity, with a particular focus on IT support and the day-to-day running of our internal systems. The postholder will provide first-line IT support, help maintain our software platforms and CRM database (Salesforce), work with our external IT suppliers, and support recruitment and HR administration, procurement, office management and governance processes.
Main Responsibilities
- Provide first-line IT support to staff (e.g. laptops, phones, printers, Microsoft 365 accounts and software), logging, resolving or escalating issues as appropriate
- Set up equipment and accounts for new starters and close them down for leavers, and keep the IT asset register up to date
- Liaise with external IT suppliers to resolve issues and support IT projects
- Help keep our systems and data secure (e.g. applying updates, supporting multi-factor authentication, promoting good cyber security practice across the team)
- Maintain and update the charity's CRM database (Salesforce), ensuring supporter and donor information is accurate, secure and accessible
- Provide recruitment support to managers (e.g. monitor recruitment inbox, coordinate interviews)
- Support HR administration, including onboarding of new starters and maintaining staff records
- Support procurement and general administration (e.g. obtaining quotes, raising orders, maintaining supplier records)
- Act as a point of contact for the office, liaising with building management on facilities matters
- Support governance processes, including logistics for Board and committee meetings
- Support the handling of personal and confidential information in line with GDPR and our data protection policies
- Play an active role in the Operations Team and assist with general enquiries where needed
- Undertake other reasonable duties, including support and cover across the wider team
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Person Specification
Essential:
- Confident user of Microsoft 365 or similar (e.g. Outlook, Word, Excel, Teams)
- Interest in technology and how IT systems work, with a logical approach to solving problems
- Good written and verbal communication skills, including the ability to explain things clearly to non-technical colleagues
- Well organised, with strong attention to detail and the ability to prioritise and keep track of multiple tasks
- Ability to handle sensitive and confidential information responsibly
- An interest in and commitment to the values of HMDT
- Understanding of and commitment to diversity and inclusion
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Desirable:
- Experience of providing IT support (e.g. in a job, at university, volunteering or for family and friends)
- Experience of working with a CRM database (e.g. Salesforce)
- Experience of office administration or customer service
- An interest in cyber security or data protection
- Experience of LLM AI usage (ChatGPT, Claude etc)
Personal qualities:
- Energetic with a pro-active approach, who brings new ideas to the team
- Well organised, with a common-sense approach, and willingness to learn
- Patient and helpful when supporting colleagues
- Sensitive and thoughtful when working with complex historical content
- Strong team player with good interpersonal skills, able to work independently and sensitively with colleagues and stakeholders
- Available to travel and attend off site events from time to time
Why Join Us
- Take on a varied role at the heart of a national charity
- Build practical, transferable skills across IT support, systems, data and administration
- Support work seen by millions across the UK each year
- Join a supportive, mission-driven team
This job description is a guide, not an exhaustive list. All staff are required to support key activities such as attending HMD events, so annual leave in peak periods may be restricted.
How to Apply: Please send your CV and cover letter to recruitment@hmd.org.uk. We only accept applications by email, and applications made through LinkedIn's "Apply" button will not be considered.
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