Operations Performance & Readiness Executive

You will partner closely with senior executives and business leaders to define strategic priorities, influence decision-making, and ensure successful execution of critical initiatives. Extensive leadership, organisational influence, and change management capabilities are essential, along with experience leading high-performing teams, driving operational transformation, and delivering results in multi-faceted, matrixed environments.

Responsibilities:

• Lead multi-faceted, enterprise-wide transformation programmes, providing strategic direction, governance, and execution oversight to deliver sustainable operational and business outcomes.
• Shape and drive programme strategy through data-driven analysis, operating model assessment, and rigorous cost, risk, and benefit evaluation to support executive decision-making.
• Provide visible leadership across multiple workstreams, ensuring alignment of priorities, effective resource deployment, and successful delivery against strategic objectives.
• Influence and partner with senior executives, business leaders, and key stakeholders to define priorities, manage dependencies, and deliver critical organisational change.
• Establish robust governance frameworks, executive reporting routines, and performance measures to monitor programme health, monitor risk, and drive accountability.
• Lead cross-functional teams and external partners in the development and execution of key programme deliverables, ensuring quality, consistency, and timely delivery.
• Drive issue resolution, remove organisational roadblocks, and mitigate risks to maintain programme momentum and achieve strategic outcomes.
• Build high-performing teams and foster a culture of continuous improvement, operational excellence, and disciplined execution across complex, matrixed environments.

What we are looking for:

• Ample business operations leadership experience and experience driving operational excellence and organisational transformation.
• Considerable workforce management and analytics expertise, leveraging data to optimise performance, capacity, and business outcomes.
• Deep experience in process design, performance management, and continuous improvement.
• Exceptional stakeholder management and influencing skills, with the ability to build trusted partnerships across all levels of the organisation.
• Experience operating within a robust risk and control environment, including governance, policies, and procedures.
• Strategic thinker with ample execution capabilities and the ability to translate complex challenges into tangible business results.

Skills that will help:

• Professional certification in Operational Excellence methodologies (for example, Lean, Six Sigma), with experience applying continuous improvement principles to drive efficiency, quality, and productivity gains.
• Recognised project or programme management qualification (for example, Prince2, PMP, Agile), with experience leading complex cross-functional initiatives and business transformation programmes.

Benefits of working at Bank of America: UK

At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance, and group income protection cover if you become unable to work as a result of a disability or health reasons
• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave, and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, and virtual GP services
• Access to the Peppy App which provides 1:1 support, consultations, and resources relating to men’s health, women’s health, fertility, menopause, and pregnancy & parenthood
• Access to a range of gyms, exercise classes, and wellbeing Apps through Wellhub, including Headspace and Calm
• Opportunity to give back to your community, develop new skills, and work with new groups of people by volunteering in your local area

Bank of America:

Good conduct and sound judgment is crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mindset are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

“We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religious or similar philosophical belief, political opinion, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants, or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.”

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.