Royal Mail
Operations Performance Support - 6 months Fixed Term Contract
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Job reference number 340973
Operations Performance Support - 6 months Fixed Term Contract
Starting Salary £26,801, 22.5 days annual leave plus bank holidays rising with service
Full time
6 Fixed Term
Bolton West DO, Horwich, Bolton, BL6 6XX
The Operational Performance Support will provide administrative support to an Operations Performance Leader (OPL) within the Delivery Operation. You'll support all administrative requirements for the OPL – specifically scheduling and planning performance reviews and COM coaching sessions. You'll produce reports to support the coaching process and manage all tasks associated with managerial absence, OT & TOIL and the scheduling of managerial annual leave and day off cover. Also, you'll provide effective alignment of managerial resource to units and provide administrative support to the OPL and their team.
About The Role
You will have the responsibility of managing our HR system (PSP) Inputs including Absences, Substitution Payments, TOIL authorisation and the submission of Loaned to Admin File for the OPL area, you will also have the diary control of the Operations Performance Leader (OPL) with particular focus on ensuring that coaching reviews and performance reviews with all Customer Operations Managers are scheduled for each period.
You will assist the OPL with preparations for coaching & performance reviews including slide packs/performance information, room bookings, invites and “on the day” management if required. You will also be responsible for the authorisation of travel requests/T&S, other administrative tasks such as note taking for Conduct/Grievance/Attendance cases, for Performance Reviews and to support managerial sick absence management is also required.
Completion of the nationally designed Managerial Resourcing Tool (MRT) for managerial resourcing including:
- Completion of initial manpower plan at least 4 weeks in advance to understand any future resourcing issues
- Liaise with the OPL to sign off the manpower plan
- Complying to the rules of managerial cover resourcing and raising all issues of non-compliance to the OPL to address.
- Sending out the following weeks manpower plan by the end Wednesday of the week before (with the plan then locked down with no further changes apart from unforeseen sick abs/special leave.
- Use only official COSMs / Trainee managers and named and trained unit resource in the plan
You will oversee managerial annual leave allocation in line with the annual leave groups with only one person off per group at any time (bar emergency exceptions) and administer the process for leave booking each year in accordance with the guidelines, you will also be responsible for coordinating cost effective purchasing/equipment orders for OPL.
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Attendance Pattern - Monday to Friday, 7am - 3pm with a degree of Flexibility required
About You
You must have good analytical and problem solving skills and have good working knowledge of Microsoft systems particularly Excel and Powerpoint. Show confidentiality/integrity and discretion is integral when dealing with personal information and company performance information and communications.
You must be flexible willing to travel within the OPL area as required to support, as well has having exceptional organisational and Time Management skills – Able to organise and manage OPL diaries to ensure commitments can be achieved. Manage personal workload to timescales required.
You will need to demonstrate the following on your CV
- Building relationships – Develop relationships across the area operation and with business functions to support the Area Leadership team particularly the Operations Managers
- Customer focus – Support a customer-centric culture from an administrative perspective to ensure we deliver on our customer promises
- Know the business - Uses own understanding of basic business operations and Royal Mail Group systems, processes, departments, and functions to support the OPL in achieving business objectives
- Financial and physical asset management - Managing physical assets and assigned budget, estimating and justifying costs, controlling expenditure, and evaluating outcomes.
- Health, safety & wellbeing - Leading by example to actively protect the safety, health and wellbeing of themselves and others. Ensuring compliance with safety and health legislation and Royal Mail Group’s safety and health standards.
- People management essentials - Follows Royal Mail Group’s processes; have knowledge of the policies; assist and support managers from administrative perspective.
Next Steps
The next stage of the selection process will be a face to face interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
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Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Tuesday 1st September 2026. Please note, this advert may close early if the appropriate number of applications has been reached.
Job Enquiries: CHRISTOPHER.C.MELLOR@ROYALMAIL.COM
Recruitment Enquiries: PRECIOUS.C.DUBE@ROYALMAIL.COM
About Us
At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
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