This is a varied and dynamic role where no two days are the same, ideal for someone who thrives in a busy environment and enjoys making decisions that directly impact service delivery.

Key Responsibilities

• Plan preventive, planned, and reactive maintenance in line with contractual SLAs, taking a Right First Time approach while maximizing productivity and efficient travel routes
• Monitor non-completions throughout the day and proactively plan top-up work to meet daily completion targets
• Work closely with supervisors, stores, and field teams to ensure jobs are planned and completed effectively
• Respond to customer enquiries with confidence, taking ownership and seeing issues through to resolution
• Build strong, collaborative relationships with operational colleagues and key stakeholders
• Maintain accurate and timely data within works management systems, ensuring issues are logged, tracked, and escalated where needed
• Support continuous improvement by improving data quality and identifying opportunities to enhance planning and scheduling processes
• Take part in internal and external meetings and contribute positively to team discussions and change initiatives

Key Requirements

Skills and Experience

• Experience in a planning or scheduling role, preferably within utilities or a similar operational environment
• Strong attention to detail and the ability to manage multiple priorities at pace
• Confidence making decisions in time-pressured situations
• Good working knowledge of Microsoft Office, particularly Excel
• Clear communication skills and the ability to work effectively with a wide range of stakeholders

Desirable

• Experience in reactive wastewater network maintenance
• Scheduling software
• Customer access planning
• Traffic management

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the Company

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.