Mitie Cleaning & Hygiene Services
Operations Security Manager
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Job Overview
Mitie has a great opportunity for an Operations Security Manager to join the Scottish Branch team, specific to a large corporate customer contract.
The Operations Security Manager will be responsible for supporting Security services across a specific contract within the Scottish region. Initially, Edinburgh, Glasgow and East Kilbride locations. Company vehicle, laptop and phone will be provided for role.
Main Duties
- Implement opportunities locally to maximise service efficiency and drive continuous improvement
- Conduct monthly pre-audits KPI meetings as required and escalate any failings
- Conduct regular reviews of all sites and ensure that all issues identified are reported and resolved
- Communicate effectively and proactively with the security team and the client
- Ensure smooth running of the contract security operation at all times leading by example to deliver to the high standards Mitie expect
- Manage all aspects of site based Mitie security staff for example (list is not exhaustive):
- Management of holidays
- Manage unplanned absence
- Development programmes for all members of site teams, working with shift supervisors
- Appraisals and performance management
- Staff training routine and management of training records
- Management of the incident reporting processes
- Local management of additional works requests and proactive / timely communications with customer soft and hard FM suppliers
- Ensure all core and support officers have read and signed the up to date Assignment Instructions
- Ensure the security risk assessments have been signed off and regularly reviewed.
- Lead on recruitment and retention requirements for prescribed area
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What We Are Looking For
- Must be able to achieve SC Clearance – Minimum standard
- Minimum of 5 years proven experience in a similar role
- Capable of being flexible with working hours due to 24 hour working model of sites
- Ability to inspire and lead teams to deliver the highest service standards at all times
- Must have exceptional understanding of security services within corporate environment
- Excellent organisational and time management skills
- Confident and professional working approach and appearance with ability to work individually and as part of a team
- Strong customer service, client focused attitude with the ability to build good working relationships
- Exceptional verbal and written communication skills, Literate, numerate and IT skills to medium level user
- Resilient and tenacious with a ‘can do' approach
- Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial
- A Full UK Driving licence is required
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
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Your very own career expert that helps elevate your application to the next level.
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
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