Mitie Cleaning & Hygiene Services
Operations Service Delivery Manager
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Operations Service Delivery Manager – International Removals
We are seeking an experienced Operations Service Delivery Manager to lead and deliver complex, high-profile operations within our International Removals function.
Working closely with senior leadership, the Home Office, and key stakeholders, you will manage the end-to-end delivery of scheduled and charter operations, including complex family cases. This is a fast-paced, 24/7 operational environment requiring strong leadership, resilience, and excellent stakeholder engagement.
Key Responsibilities
- Lead and manage a diverse operational team to deliver high-quality, compliant services
- Oversee end-to-end planning and delivery of scheduled and charter operations
- Build strong relationships with internal teams, the Home Office, and external stakeholders
- Monitor performance against SLAs and provide reporting on operational delivery
- Drive continuous improvement and share best practice across the business
- Support day-to-day operations and respond to incidents in a dynamic environment
About You
- Proven experience in a senior operations or service delivery role
- Strong leadership and stakeholder management skills
- Experience working to SLAs in complex, regulated environments
- Comfortable working under pressure in a 24/7 operation, including on-call duties
- Knowledge of health & safety and risk management practices
- Flexible, adaptable, and solutions-focused
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Additional Requirements
- Willingness to travel and support frontline operations, including flight support when required
- UK residency and eligibility for security clearance (CTC and Enhanced DBS)
- Full UK driving licence
This is a fantastic opportunity to play a key role in delivering critical operational services within a high-performing team.
Our Benefits
Our market-leading offering provides you with benefits that suit your lifestyle.
- Virtual GP on hand for you and members of your household
- Financial wellbeing assistance through our Salary Finance scheme
- Access to high street discounts through our MiDeals platform
- Cycle-to-work scheme
- Life cover of up to four times your salary
- Enhanced pension contributions
- Mitie Matching Share Plan
- Various training and development opportunities
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We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our Commitment to Inclusivity
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
About Mitie
Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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