LEADERSHIP QUALITIES

• To provide professional day-to-day leadership to a team, ensuring the highest standards of health and safety, quality, customer service, and security are met and maintained.
• Must demonstrate a personal commitment to rigorously enforcing appropriate standards of health, safety, and security, in order to ensure performance improves year on year.
• To actively manage your team members ensuring that every member receives timely, appropriate feedback, in order to improve day-to-day performance and behavior.
• To act as a role model to staff, by tackling poor performance/slash misconduct whenever it occurs.
• To take a proactive approach to support the operation to best effect in all cases.
• To take personal responsibility to ensure that the team delivers the appropriate service to the same high standards on every occasion, in order to reduce health and safety incidents and always provide a consistent service to customers.
• Communicate and collaborate to engage others.
• Create transparency to drive results.

KEY PERFORMANCE INDICATORS

• Agreed customer standards for the provision of operations will be maintained within budget/forecast labor cost targets.
• Lateness and absenteeism and staff turnover actively managed within agreed local limits.
• Uniform standards and presentation consistently maintained in line with Company policy.
• Maintenance of good customer and employee relations, disciplinary issues, and level of complaints attributed to the shift.
• Consistent accuracy and completeness of paperwork within timescales and standards set by local management.
• Completion of Operations audits and follow-up to be completed every winter and summer season.
• Completion of formal staff appraisals, for all staff.

Essential Skills

• You will have the ability to accept and embrace change as a constant and unpredictable feature of your working environment.
• Can communicate clearly with your people to help them understand Swissport Western Europe direction.
• Be able to build positive and trusting relationships.
• Be open to different opinions and seek a collaborative approach.
• Embrace an ideas culture to enable teams to create an agile edge.
• Promote flexibility, adaptability, and agility in order to enable contingency time.
• Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.
• Personal and professional integrity of the highest order
• Excellent organizational abilities, attention to detail, able to prioritize workloads, and work effectively to deadlines in a fast-paced complex environment.

Qualifications

QUALIFICATIONS AND COMPETENCIES

• A minimum of three GCSE’s or equivalent
• Flexible to work a variety of shifts (days, evening, nights, weekends, and public holidays)
• Ability to speak and understand the English language
• Ability to travel to the airport at times where public transport is not available
• Ability to follow processes and procedures and apply flexible approach when required
• Willingness to work in inclement weather
• Excellent communication skills (written and verbal)
• Able to work as part of a team in a challenging environment
• Proficient in computer skills and able to learn Swissport and airport systems
• Previous experience working in an aviation environment desirable
• Commitment to good customer service and continuous improvement
• Self-motivated and able to inspire others, with demonstrable supervisory skills and experience
• Excellent organizational and planning skills
• A full driving licence
• Ability to speak additional languages desirable