DHL Supply Chain
Operations Shift Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Position: Operations Shift Manager
Location: Milton Keynes
Grade: RCS. L
Shift patterns: Monday-Friday. Day time hours (07:00-15:00)
Contract Type: Permanent (Full-Time)
DHL is looking for a driven and inspiring Operations Shift Manager to join our Digital Centre Contract in Milton Keynes. In this fast-paced, technology-led environment, you'll play a key role in leading operational teams, delivering exceptional service to our customers, and driving a culture of safety, performance, and continuous improvement. If you're passionate about developing people, achieving results, and making a real impact within a world-leading logistics business, we'd love to hear from you.
A TYPICAL DAY MAY INVOLVE
- Lead and manage all shift operations, taking full responsibility for performance, productivity, service delivery, safety, quality, and operational excellence
- Ensure customer requirements, service level agreements, and operational KPIs are consistently achieved or exceeded, providing detailed shift analysis and performance reporting
- Drive operational efficiency by reviewing processes, identifying improvement opportunities, and implementing best practices to maximise productivity and performance
- Inspire, coach, and develop a team of First Line Managers (FLMs), fostering a high-performance culture focused on engagement, accountability, and continuous improvement
- Champion a safety-first culture, ensuring full compliance with Health & Safety legislation, company policies, procedures, and Standard Operating Procedures (SOPs)
- Collaborate with senior leadership and wider DHL operations to share best practice, deliver strategic objectives, and identify opportunities for site growth and optimisation
- Maintain the highest standards of operational accuracy and customer service, ensuring effective use of IT systems, accurate reporting, and a relentless focus on quality and compliance
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
THIS ROLE WOULD SUIT PEOPLE WHO
- Have previous people management experience at First Line Manager/Shift Manager/Supervisor level, is essential
- Have experience of working within a warehousing environment
- Possess excellent communications skills - Verbal and written
- Have 3PL experience would be desirable
- Have a demonstrable record of delivering against targets for own area of responsibility
- Possess analytical skills - Running reports, sharing data
WHY JOIN US?
- Free on-site parking
- 33 days annual leave
- Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes and free mortgage advice
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more
WHO WE ARE
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 7th September. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
#DSCUKICF
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills