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Operations Shift Manager
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Shift Manager – Logistics & Operations
Locations
- London
- Birmingham
- Nottingham
Salary
- £45,000 - £60,000 + Equity & Benefits
Working Pattern
- 5 days onsite
- Rotational day & night shifts
About the Role
Lead High-Volume Operations. Help Build a Growing Logistics Network.
We have partnered with a fast-growing logistics technology business, backed by a $35M Series A, combining logistics operations, technology, data and AI to build a more efficient delivery network.
They are looking for experienced Shift Managers, Operations Managers, Warehouse Managers and Logistics Managers to join their growing operations teams across London, Birmingham and Nottingham.
This is a hands-on leadership role where you will take ownership of shift performance, people, productivity, service and KPIs, using operational data to identify problems and improve performance.
You'll be working in a fast-paced, high-volume parcel, sortation and distribution environment, where decisions need to be made quickly and your leadership can have a direct impact on the operation.
Why Join?
This isn't simply a role where you'll be maintaining an established operation. You'll have the opportunity to help build, improve and scale the operation as the business grows, working in an environment that combines traditional logistics expertise with technology, data, AI and automation.
You'll work alongside teams across operations, engineering, product and data, giving you the opportunity to influence how the operation develops and progresses as the business scales.
What You'll Do
- Take ownership of the day-to-day performance of your shift, ensuring productivity, quality, service and KPI targets are achieved.
- Lead, motivate and develop operational teams, creating a strong culture of accountability and performance.
- Manage workforce planning and allocation across permanent and agency teams.
- Ensure the right people and resources are in the right areas at the right time.
- Monitor KPIs, productivity, service levels, quality, cost and operational data to identify issues and opportunities.
- Investigate underperformance and implement clear improvement plans.
- Coach, develop and manage underperforming employees, including difficult performance conversations where required.
- Identify operational inefficiencies and implement practical improvements to increase productivity, service and efficiency.
- Support the operation through peak periods and significant volume increases.
- Work closely with site leadership and wider stakeholders to resolve operational challenges.
- Support recruitment, onboarding and training of new team members.
- Maintain high standards of Health & Safety, compliance and operational discipline.
- Take a hands-on approach during busy periods and support the wider operation when required.
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What We're Looking For
- Previous experience as a Shift Manager, Operations Manager, Warehouse Manager or Logistics Manager.
- 5+ years' experience managing operational teams in a high-volume logistics, parcel, warehouse, distribution or sortation environment.
- Experience managing large teams, including permanent and/or agency workforces.
- Strong experience managing KPIs, productivity, service levels and operational performance.
- Experience working with high parcel volumes and fast-paced shift operations.
- Experience managing peak periods and significant changes in volume.
- Proven ability to identify performance issues and deliver measurable improvements.
- Comfortable managing underperformers and having difficult performance conversations.
- Strong workforce planning and people allocation experience.
- Data-driven approach with the ability to use operational data to make decisions.
- Strong problem-solving skills and the ability to make decisions under pressure.
- Hands-on leadership style with the ability to get involved at operational level.
- Full right to work in the UK without sponsorship.
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Relevant Backgrounds
We'd be particularly interested in candidates who have worked within Amazon, DHL, DPD, UPS, Evri, FedEx, Royal Mail, Yodel, GXO, Wincanton, Ocado or similar high-volume logistics and distribution environments.
Experience across parcel sortation, hub/depot operations, inbound/outbound, last-mile delivery, courier operations or high-volume warehouse environments would be particularly relevant.
What's in It for You?
- Join a rapidly growing logistics technology business backed by $35M Series A funding.
- Play a key role in building and scaling a growing operation.
- Work in a technology and data-driven environment rather than a traditional logistics operation.
- Gain exposure to data, AI, automation, engineering and product teams.
- Have a genuine opportunity to influence operational processes and performance.
- Career progression as the business continues to grow.
- Meaningful equity and additional employee benefits.
If you're an experienced Shift, Warehouse, Operations or Logistics Manager who enjoys leading people, working with data and improving high-volume operations, I'd be keen to speak with you.
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