Hays
Operations / Site Manager
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Your new company
Our client is a leading provider of specialist industrial washing services, delivering high standards of vehicle cleanliness and customer service to fleet operators across the region. Due to continued growth, they are seeking an experienced and hands-on Operations/Site Manager to oversee the day-to-day running of their busy site.
This is an excellent opportunity for a motivated operational leader who thrives in a fast-paced environment and is passionate about driving performance, developing teams and delivering exceptional service standards.
As Operations/Site Manager, you will take full responsibility for site operations, ensuring the business runs efficiently, safely and profitably. If you are an experienced operational leader looking for your next challenge and have a passion for delivering exceptional service whilst getting the very best from your team, we would love to hear from you.
Your new role
The position is offered full time Monday to Friday and fully based on-site.
Leading a team of 14 employees, you will be instrumental in maintaining high levels of productivity, quality and customer satisfaction whilst ensuring compliance with all health and safety regulations. This is a varied role that combines people management, operational oversight and customer engagement, making it ideal for an individual who enjoys being at the heart of a busy operation.
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Some of your duties will include, but not limited to:
- Manage, motivate and develop a team of 14 employees.
- Oversee site supervisors and ensure effective workforce planning.
- Create and manage staff rotas to ensure operational requirements are met.
- Lead all recruitment activities including interviewing, onboarding and training.
- Manage employee relations matters including disciplinaries, performance management and absence management.
- Approve holiday requests and maintain adequate staffing levels.
- Ensure full compliance with health & safety legislation and company procedures.
- Conduct regular site inspections and risk assessments.
- Build and maintain strong relationships with customers.
- Handle customer queries and complaints professionally and efficiently.
- Monitor operational performance and drive continuous improvement initiatives.
- Manage productivity, quality standards and key performance indicators (KPIs).
- Produce performance reports and implement action plans where necessary.
- Ensure the site consistently delivers excellent service levels and operational excellence.
What you'll need to succeed
- Previous experience in an Operations Manager, Site Manager, Depot Manager or similar leadership role.
- Strong people management experience with the ability to lead and inspire teams.
- Experience managing employee performance, disciplines and recruitment processes.
- Excellent organisational and planning skills.
- A strong understanding of health & safety legislation and compliance requirements.
- Exceptional customer service and relationship management skills.
- Proven experience managing KPIs and driving operational performance.
- Confidence in handling customer complaints and resolving issues effectively.
- Strong communication skills at all levels.
- A proactive, hands-on approach with excellent problem-solving abilities.
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What you'll get in return
- Competitive salary and benefits package.
- Bonus Structure.
- Opportunity to join a growing and successful business.
- Autonomy to make a real impact on site performance.
- Supportive working environment.
- Long-term career development opportunities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk.
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