DHL Express
Operations Sort Senior Agent
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Location: DHL Aviation, London Heathrow Airport
Contract type: Permanent
Hours: Wednesday – Saturday 02.00 to 13.00 (40 hours)
Department: Sort Operations
Grade: N
🌍 Kick start your career with the #1 Best Workplace in Europe
At DHL, our people are our superpower. As the most international company in the world, we connect over 220 countries with a team of 500,000+ colleagues, delivering time-critical parcels across the globe. DHL Aviation UK forms part of DHL Express, playing a key role in keeping our network moving. We’re proud to create an inclusive, diverse workplace where everyone can thrive.
💛 Why You’ll Love Working With Us
You’ll get amazing benefits while building your future:
- Competitive salary + shift allowance
- Annual bonus (up to 5%)
- Free onsite parking 🅿️
- Pension (up to 6% company contribution)
- My DHL Rewards – discounts at 3,000+ retailers 🛍️
- Private medical (after 12 months)
- Spark – wellbeing support
- Cycle to Work Scheme 🚴
- Enhanced Maternity Pay
- CIS Induction Week
🔎 About the Role
The Senior Agent plays a key role in supporting the day-to-day operation, ensuring productivity, quality, safety, and service standards are consistently met. The role involves providing operational support to the Supervisor, including standing in when required, delivering team briefings, monitoring performance, and coaching colleagues to achieve operational KPIs.
In addition to leadership responsibilities, the Senior Agent remains actively involved in operational activities such as loading and unloading freight, processing shipments, operating warehouse equipment, securing export containers, and ensuring freight is correctly routed throughout the network. The role requires maintaining high standards of safety, compliance, and security, conducting operational checks, completing reporting and analysis, and responding effectively to changing priorities within a fast-paced environment.
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The successful candidate will demonstrate strong leadership, communication, and problem-solving skills, while supporting colleague engagement, maintaining operational excellence, and ensuring a safe and efficient working environment.
✅ What You’ll Be Doing
- Deliver nightly reports to Sort Supervisor
- Stand in as cover for the Supervisor when necessary
- Engage and deliver nightly performance dialogues and briefings to team
- Carry out any analysis and reporting for operational needs
- Checking quality of work within team to ensure KPI's are met, and to provide support, and coaching where required
- Support the supervisor team in leading and motivation staff
- Ensure health and safety standards are met, and any issues reported through safety conversations
- Secure and weigh of all export containers and recording/passing this information on to all relevant departments
- Loading / unloading of freight
- Checking the freight is packed correctly and is safe to be moved around the network
- Ensuring freight arrives at the correct area in a timely manner
- Moving / lifting boxes up to 25kg (using lifting aids if required)
- Scanning of shipments to capture location details and data information
- Keeping the warehouse environment clean and tidy
- Reporting any faulty equipment to management
- Ensuring chutes are kept clear
- Utilising the AS400 Scanning System for the import/export of all WPX shipments
- Inspect shipments for damages and defects
- Securing all export containers
- Follow compliance regulations including Dangerous Goods & security procedures
- To work within time frames whilst responding positively to last minute changes
- Checking of freight to the correct destination container/area
- Utilising the AS400 Scanning System for the import/export of all WPX shipments
- Safe driving of warehouse machinery/equipment
- All employees are responsible for the health and safety of themselves and also those affected by their activities
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⭐ What You’ll Bring
- Sound knowledge of DHL procedures (training will be provided)
- A good understanding of equipment that is used in operation
- Ability to work as part of a team
- To be physically able and have manual handling skills
- Forklift and equipment training
- Basic awareness and load list training
- Willing to work varied and flexible shifts
- Knowledge of NMIV/AHS systems
- A safety-first attitude. You must conduct yourself in an orderly manner within the workplace, ensuring that correct uniform and PPE is worn when required
🗓️ Closing Date: 14th August 2026
Apply now and be part of a team that keeps the world moving. ✨
🚀 Our Recruitment Process
We aim to make your recruitment journey smooth, transparent, and engaging. Our process often includes competency-based interviews, so be ready to share your achievements and experiences. We encourage you to ask questions along the way - recruitment is a two-way process, and we want to make sure DHL is right for you too.
📧 Have a question? Contact our team here: HGUKTalent@dhl.com
🔐 Important Information
Due to the nature of our business and CAA regulations, all candidates must provide a full 5-year employment history, and a Criminal Record Check will be carried out as part of the recruitment process.
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