Hiscox
Operations Specialist – Schemes
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Job Description: Permanent Schemes Operations Specialist – Hiscox UK
About the Role
Join Hiscox UK, a leading insurance brand known for setting industry standards, as a Schemes Operations Specialist. This Permanent role supports the daily operational functions of the Schemes team, driving efficiency, governance, and process improvements.
About Hiscox
Hiscox delivers specialist insurance to a diverse client base—from high-net-worth individuals to cutting-edge tech companies. We empower our people to innovate, foster career growth, and deliver outstanding results.
The team
The Schemes team (50 professionals strong) develops and manages custom insurance schemes tailored to niche customer segments. Day-to-day responsibilities include oversight of scheme creation, delegated authorities, product innovation, and operational fine-tuning. Collaboration extends to underwriting teams, operational functions, broker partners, and third-party providers.
The role
The Schemes Operations Specialist is a pivotal support role, reporting to the Head of Operations. Your key focus will be:
- Process Optimisation: Streamline ways of working, embed governance, and ensure operational consistency.
- Change Leadership: Implement process improvements, tools, and technology with minimal disruption.
- Stakeholder Coordination: Act as the main point of contact for internal/external risks, systems updates, and compliance matters.
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What you’ll be doing
Operational Execution
- Execute changes (e.g. product rebuilds, rate adjustments, or policy wording updates) under pre-agreed frameworks, in collaboration with the Underwriting Governance and Change Manager.
- Oversee new scheme adoptions, ensuring seamless technical and operational integration.
- Handle regulatory compliance and governance adherence across schemes.
- Own and resolve Operational Risk Events, including escalating issues as needed.
- Assist in issuing accurate, timely internal/external reports.
Strategy & Planning
- Develop and implement comprehensive change management strategies and multi-stage plans.
- Support processing teams in maintaining efficient schemes/data policy workflows.
Impact Analysis
- Assess risks and operational impacts of change, devising mitigation strategies.
- Support the Head of Schemes Operations as a delegate for critical decisions.
Communication & Training
- Design and deliver communication plans/training materials to facilitate transitions.
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Performance Tracking
- Define and track KPIs to measure change initiative effectiveness.
- Manage key relationships with broken partners and internal stakeholders on behalf of Schemes.
Must-haves
- Proven experience in operations, process coordination, or change management (insurance preferred).
- Hands-on experience with process improvement initiatives, particularly in cross-functional settings.
- Basic familiarity with schemes/ delegated authority frameworks (preferred, not mandatory).
- Strong organisational skills, ability to prioritise and deliver under pressure.
- Charismatic communicator with stakeholder influence ability.
- Fast-paced environments thriver – detail-oriented, resilient, and task-completion-focused.
- Operational mindset: solve problems systematically, ask insightful questions, and drive practical solutions.
- Microsoft Office proficiency (Excel/PowerPoint beacons).
Join us
Hiscox offers a supportive, ambitious, and values-driven work culture. And of course:
- Exceptional employee benefits, including mental and physical wellbeing support.
- Growth opportunities at one of the world’s leading specialist insurers, spanning 32 offices.
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