Pickfords
Operations Supervisor
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Pickfords is a fantastic national brand who specialise in removals and storage, offering a full range of professional removals and storage services.
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This is a great opportunity for candidates who are looking for job security and progressive career opportunities. Pickford’s provide training for all staff, as well as providing all uniform and PPE. This role is based in a warehouse (Kendrew Barracks) and traveling to multiple military sites. With no lone working you will always be part of a great team.
Job Purpose
- The day-to-day management of performance to meet operational, service and administrative KPI's
- The management and motivation of subordinate staff to ensure a high level of quality and efficiency is maintained.
- To deliver a high-quality service within budget
- Monitor and report on all aspects of activity and spend.
Responsibilities
- Monthly and Weekly scheduling and resource planning against anticipated forecasts
- Daily operation of vehicles and staff in a cost-effective manner to ensure optimum resource utilisation to meet customer requirements
- Daily operation of stores including stock control, ordering and reporting, inventory management.
- Lead and manage your team in a manner that maximises their strengths
- Ensure that regulations and legislation are complied with at all times
- Liaise with customers and cell planners on schedules and operational matters as appropriate
- Adherence to ISO environmental and quality standards. Timely submission of activity reports and MI
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Training and Development
- Appraise all subordinates in a timely and effective fashion, highlighting training and development needs and setting SMART objectives.
- Be responsible for the preparation and maintenance of the department training matrix and for the ongoing training of all staff under your control.
- Review training needs through a minimum of one appraisal meeting with each member of the team per annum and quarterly department meetings and Create new training programmes as the need arises.
Recruitment and Discipline
- Instruct HR in the criteria for replacement / recruitment of staff as appropriate and Be responsible for the final recruitment decision.
- Take responsibility for the discipline of staff under your control up to and including final written warnings.
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Skills, Knowledge & Experience
This role requires the person to have the following:
- Category C1 Driving Licence
- PAT testing certification
- Handyman experience and IT literate
- People management skills and Customer service skills
- Knowledge of basic employment legislation and Knowledge of Health & Safety legislation
Behaviours
- Communication - Actively presents information and ideas to all appropriate levels and leads others to do the same.
- Loyalty - Actively demonstrates belief in the company through positive language and promoting a team ethos.
- Commerciality - Demonstrates resilience and perseverance in driving for improvement.
- Leadership - Takes responsibility for actions of others and achievement of goals whilst instilling confidence.
- Initiative - Sees patterns and trends that are not obvious and acts on them and Flexibility - Drives the change process.
- Ownership - Believes in the ability of others to achieve goals and delivers on time, on cost and quality.
- Teamwork - Promotes the team and business before self.
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