Arriva Group
Operations Supervisor
London
Posted 1 day ago
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Core Responsibilities:
Health & Safety
- Promote a proactive safety culture across the depot and on the road.
- Identify and resolve unsafe behaviours or conditions.
- Support compliance with Arriva’s HS&E Management System and safety initiatives.
Customer Experience
- Provide professional, friendly responses to customer inquiries.
- Investigate complaints and ensure preventative actions are implemented.
People Management
- Ensure timely driver attendance and briefing; allocate vehicles and duties effectively.
- Maintain uniform and appearance standards.
- Support employee development and foster a culture of Equality, Diversity & Inclusion.
- Accurately manage absence records and enforce HR policies.
- Build constructive relationships with Trade Union representatives.
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Operational Excellence
- Oversee day-to-day bus service operations ensuring all duties are covered.
- Manage and record lost mileage and service disruptions.
- Collaborate with Engineering to ensure vehicle availability.
- Monitor KPIs and local objectives to maintain service quality.
Financial Oversight & Decision-Making
- Ensure accurate timekeeping and wage input.
- Optimise duty planning and manage overtime for cost efficiency.
- Use data and tools to support operational decision-making.
Continuous Improvement & Innovation
- Maintain up-to-date KPI data.
- Share best practices and contribute to operational improvements across the business.
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Corporate Social Responsibility
- Uphold Arriva’s brand, values, and community engagement in all interactions.
Essential Requirements:
- Supervisory experience in a staff or resource management role
- Understanding of Health & Safety legislation and standards
- Valid First Aid certificate (or willingness to obtain)
- Strong communication, coaching, and interpersonal skills
- Customer-focused mindset
- Proficient IT skills
- Ability to influence and lead teams
- Organised and decisive under pressure
- Knowledge of the PCV/HGV industry
- Experience working in partnership with Trade Unions
- Flexible, self-motivated, and resilient
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Skills
Staff management
Resource management
Health & safety legislation
First aid
Communication
Coaching
Interpersonal skills
Customer service
IT proficiency
Leadership
Decision making
PCV industry knowledge
HGV industry knowledge
Trade union relations
Problem solving
Operational planning
Location