Just.
Operations Support Assistant
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Company Description
Just uses technology to help clients select appropriate debt treatment solutions for their customers, focusing on fair and efficient outcomes. The company provides access to a fully managed, integrated network of suppliers covering debt recovery, litigation, and enforcement. By combining digital tools with specialist services, Just streamlines complex debt processes and supports consistent decision-making. Team members contribute to improving the way organizations manage debt while helping end customers navigate challenging financial situations.
Role Description
The Operations Support Assistant is a remote, contract role responsible for supporting day-to-day operational activities across Just’s services. This includes:
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- Handling administrative tasks
- Updating and maintaining operational records and systems
- Assisting with coordination between internal teams and external suppliers
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The role involves:
- Monitoring workflows
- Resolving basic operational issues
- Escalating more complex matters as needed to ensure smooth service delivery
The Operations Support Assistant will also:
- Respond to customer and client queries
- Prepare simple reports and summaries
- Help refine processes to improve efficiency and service quality
Qualifications
- Strong operations and operations management skills to support daily workflows and process coordination.
- Analytical skills to interpret data, identify issues, and support continuous improvement activities.
- Clear and professional communication skills for interacting with clients, suppliers, and internal stakeholders.
- Customer service experience, with the ability to handle inquiries and resolve issues in a calm, respectful manner.
- Comfort working with digital tools, spreadsheets, and cloud-based systems; experience in technology-enabled services is an advantage.
- High attention to detail, strong organizational skills, and the ability to manage multiple tasks in a remote setting.
- Ability to work independently, follow established procedures, and adapt to changing priorities and requirements.
- Prior experience in operations support, financial services, or debt management is beneficial but not required.
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