NG Bailey
Operations Support Centre Coordinator
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Onsite – Stevenage
Permanent
Salary c£27,000 + Flexible Benefits
Summary
Do you thrive in a fast-paced environment where organisation, communication and problem-solving make a real difference? We are currently recruiting for an Operations Support Centre Coordinator to be based in Stevenage, working on a programme of works to deliver future information and communication technology services across a national estate.
The successful candidate will have previous experience in a support centre role working to SLA's and resource scheduling.
The role requires security clearance therefore is beneficial to already hold security clearance, but not essential as we can support you through this process.
Key Deliverables
As our Operations Support Centre Coordinator, you will:
- Provide the single point of contact for resource, scheduling, change control and general information for all matrix and planned work instructed by the customer.
- Validate the initial work request, and allocate the appropriate group(s) for action, maintaining accurate status on NG Baileys Management System.
- Proactively seek closure and completion of each order in line with the associated Service level agreements (SLA’s).
- Ensure all change requests raised during the implementation are validated and agreed with relevant parties before commencement of additional work.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
We're interested in candidates who are organised, customer-focused and enjoy coordinating multiple activities simultaneously. You'll ideally have:
- Good Microsoft Office suite skills
- Good customer service
- Previous administration experience in a similar role
- Experience of resource scheduling
- Good understanding of geographical areas
- Ability to work in a team environment
It would be great if you also have:
- Existing Security Clearance (although we can support the successful candidate through the clearance process).
- Experience working within Service Level Agreements (SLAs) or Operational Level Agreements (OLAs).
- Previous service desk or operational support experience.
- Experience using electronic software for service desk support.
Benefits
We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes:
- 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days
- Pension with a leading provider and up to 8% employer contribution
- Personal Wellbeing and Volunteer Days
- Private Medical Insurance
- Life Assurance
- Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
- Flexible benefits to choose from including: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Next Steps
As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.
We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met.
We are a Disability Confident Employer and awarded Gold Standard in the Armed Forces Covenant.
About Us
We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training.
Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies.
Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location