Operations Support Clerk

Who We Are

Join Network Rail! Where People and Connections Matter

At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team—you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.

We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.

Safe behavior is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.

About The Role

To support the Operations Management team in administrative and clerical duties as directed. You will be a key asset to the Operations Manager in assisting with the smooth delivery of front-line operations and recording data as required.

Key Accountabilities

• Assist the management team in administering externally contracted services to comply with internal standards and policies. The core activities are outlined below:
  • Booking of competency-specific medicals for all safety-critical staff within the timescales required by Group Standards.
  • Assisting with procurement requisitions.
  • Booking of travel and accommodation.
  • Management of fleet vehicles.
  • Booking of training courses for operations staff.
  • Any other administrative role as directed.
• On behalf of the management team maintain, coordinate, and process audit documentation as necessary to comply with internal standards and policies.
• Production of visualisation data for the OM area.
• Collation of safety data such as wrong routes and delay minutes for OM area.
• Collation of safety hour data.
• Production and distribution of safety hour material.
• Maintain data as directed within OM Shared area.
• Maintain local databases of property and hazard defect reports and assist in seeing these to a prompt conclusion.
• Provide administration support for compliance activities as directed by the management team and attend meetings as invited in order to produce timely true and accurate records of proceedings.
• Taking of minutes in key meetings.
• Filing assessment data.
• Recording of assessment competence into competency management systems as required.
• Fatigue and risk ranking of roster.
• As required and in line with company policies assist with the ordering and distribution of supplies and equipment for operational personnel enabling staff to undertake their duties.
  • Ordering of stores for operating locations as directed.
  • Ordering of uniform for front-line operations staff.
  • Ordering of PPE and equipment for trackside staff.
  • Maintaining databases of equipment issued.