Guide Dogs - Where Every Role Makes a Difference

Come and join us as self-motivated and purpose-driven Operations Support Coordinator and be part of something life-changing - helping people with sight loss live the life they choose.

As an Operations Support Coordinator at Guide Dogs, you’ll play a vital, people-focused role supporting the smooth and efficient delivery of our services through excellent coordination, organisation, and attention to detail. You’ll be central to enabling our teams and volunteers to deliver life-changing support by keeping operations compliant, welcoming, and running seamlessly. The Operations Support Coordinator will be an expert in administrative coordination and operational compliance. Our Operations Support Coordinators play a huge part in ensuring everything we do enables us to deliver on our purpose and exceed expectations.

You will work 35 hours per week, Monday to Friday, typically between 9am and 5pm. This role is an office-based role working from our Bristol office.

Key Responsibilities:

• Provide administrative support for the SISS team. This could include, but not exclusively to, ensuring any equipment is ordered and mailings sent out in preferred formats, in a timely manner.
• Provide administrative support for volunteers such as puppy raisers, fosterers, and drivers. This could include, but not exclusively to, sending puppy information packs and agreed communications within the agreed timescales as set out in the volunteer engagement process, dealing with queries, and supporting the coordination of volunteer activities required for operational delivery as requested.
• Deal with routine correspondence and calls ensuring all enquiries are proficiently handled and appropriately referred to the relevant internal specialists in line with quality standards.
• Maintain paper and computer-based inputting and customer or volunteer records in line with process standards and General Data Protection Regulations.
• Provide reception services, including – greeting visitors, managing incoming and outgoing post/deliveries, car parking, hot desks, and meeting room bookings/equipment.
• Coordinate local health & safety activities to ensure the site remains safe and compliant. This includes fire alarm testing, monthly safety checks, and emergency evacuation support as required.
• Provide administrative support for Guide Dogs services (GDS) including GDS Operations, Puppy Raising, Dog Health & Wellbeing, and Rehoming. This could include, but not exclusively to, preparing/sending out equipment; coordinating and booking hotels for class; collating and sending qualification packs in preferred formats; inputting health histories; and mailings as generated by GDI and requested by the CAS team.