Serco Plc
Operations Support
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Operations Support Officer – Leisure Team
Location: Lilleshall National Sports Centre, Near TF10 9AT Salary: £26,557.55 per annum, plus excellent benefits Schedule: Full-time, 39 hours per week
- Monday to Saturday: 08:30–17:00
- Sunday: 08:30–16:00
About the Role
Ready to impact a better future?
As an Operations Support Officer in our Leisure Team, you’ll play a key role in keeping a busy, multi-use sports and conferencing facility running safely, smoothly, and efficiently. Your work will directly support colleagues, visitors, and the wider community to enjoy a high-quality environment every day.
In this varied, hands-on role, you’ll help create a welcoming, safe, and engaging space where people can train, compete, and connect. From supporting daily operations and compliance to assisting with events and maintaining facilities, your contributions will have a positive impact on both customer experience and community wellbeing.
Responsibilities
You’ll be entrusted to:
- Support the day-to-day running of the facility, ensuring a safe, clean, and well-maintained environment
- Open and close buildings, monitor site security, and respond to incidents or emergencies
- Carry out compliance checks and support health and safety standards in line with company procedures
- Assist with event and activity setups, including physical tasks like moving equipment and preparing spaces
- Transport colleagues and carry out offsite duties using company vehicles
- Support Duty Managers and cover shifts as required, including weekends and nights
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Requirements
You’ll be a great fit for this role if you have:
- Experience in a supervisory or operational role within leisure, hospitality, or a similar environment
- A good understanding of health and safety legislation and its practical application
- Strong communication and customer care skills, with confidence working with a wide range of people
- Ability to stay calm under pressure and respond effectively in emergency situations
- A full, clean UK driving licence and confidence driving company vehicles
Benefits
Discover all you need to keep growing with us—one of the top 1% of international employers.
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We’re committed to supporting your development, mentoring, and internal progression. Our benefits include:
- Holidays: 20 days annually, increasing to 21 days after 1 year’s service + bank holidays
- Free Gym membership
- Staff meals and physio discounts
- Serco discounts, including:
- Cinema and Merlin entertainment
- Online shopping
- Mobile phone plans
- Leisure centre memberships
Plus:
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
- Access to Leisure Benefits (moreleisure.com)
Let’s Impact a Better Future—Together
Apply today.
Company Information
Serco/Serco Leisure Operating Limited are the Trust’s Managing Agents. We manage recruitment and support the Trust’s employees in delivery of the service. The Trust is committed to equal opportunities and asks applicants with additional needs to contact the Recruitment Team on 0345 010 4000 for support. DBS checks will apply where appropriate.
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