Eden Futures
Operations Support Manager - Community Services
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Job Introduction
We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.
Every role within Eden Futures is rooted in safeguarding and a commitment to the people we support. At the heart of this role is the responsibility to ensure service users are safe, respected, and protected from harm, while being supported to live meaningful, fulfilled lives in line with their wishes and choices.
Safeguarding is our proactive, everyday practice. You will be expected to remain vigilant, professionally curious, and responsive, always acting in the best interests of the individuals we support. Alongside this, you will live our company values, recognising that how we work is just as important as what we do.
The Role
The Operations Support Manager for Complesso, part of the Eden Futures Group, will provide support to the Area Manager and local teams across the Dudley, Stourbridge, and Wolverhampton region. The role is based at our Wolverhampton office and requires regular travel within the region.
We are seeking a highly organised and IT-proficient individual who can support a range of operational activities, including managing and scheduling high-volume staff rotas, coordinating community-based activities, liaising with service users, monitoring quality standards, and co-managing referrals.
This role is ideally suited to candidates with experience in the UK social care sector and a sound understanding of CQC regulations and standards. Previous knowledge and experience of working within a CQC-regulated environment would be highly advantageous.
Applicants need to have a full UK Driving licence and use of their own vehicle, as this role will involve regular travel.
Basic Salary: £28,392
Benefits:
- 25 days annual leave plus Bank holidays
- Non-contractual benefits like take your birthday off work, and refer a friend to a Support Worker role with us and if they’re successful, you’ll receive a £500 bonus (unlimited referrals!)
About Us
You can find out more about us here: https://edenfutures.org/life-at-eden/
At Eden Futures, we’re more than a supported living provider - we’re a true people’s organisation. In 2025, we were honoured with Investors in People Platinum status, and that achievement reflects our deep commitment to culture, collaboration, and giving our staff a real career in care. Hear from our staff and Expert Partners about why they love working for Eden Futures: https://edenfutures.org/our-people/
When you join us, you’ll discover genuine opportunities to grow. Whether through e-learning, face-to-face training, EdenEvolve - our leadership development programme, your own tailored development plan, we support you every step. We’re proud to offer apprenticeships and Continuous Professional Development opportunities too. See more about learning and development here: https://edenfutures.org/learning-development/
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Oh, and we love celebrating our teams! From annual Care Awards to monthly staff recognition, and long-service milestones, we ensure you feel valued. We’re an employer people want to stay with. See our recognition page here: https://edenfutures.org/recognition/
Please note: Eden Futures are unable to offer sponsorship for this position.
Main Responsibilities
- To support the Registered Manager (RM) to develop and manage a person-centred service that will provide a high-quality care and support.
- Liaise with the Registered Manager regarding any updates, changes to business and reviews for existing contracts in place which are assigned to you.
- To Support in Rota Management including setting of rotas by service user needs. Monitor and approve field support staff team annual leave.
- To complete payroll duties for field staff.
- To Liaise with the HR administrator with any staff management actions.
- To complete On Call / Out Of Hours Support – On A Rota Basis and complete on call documents in a timely manner.
- Able to follow Complesso Healthcare values and beliefs, REACH standards and FREDA.
- Promote equality and diversity as part of the culture of the organisation.
- To undertake quality monitoring in line with compliance and regulatory requirements as outlined by CQC or local authorities – Both using internal and external paperwork.
- To support Team Leaders in their role and to assist in the development and performance of these Team Leaders and support workers- training, supervisions, appraisals and ad hoc support.
- To be responsible for supporting new ways of working or documentation to ensure Complesso are raising the bar from good to outstanding.
- To support in the initial set up of packages including assessments, record keeping, ways of work and staffing allocations.
- To be responsible and accountable to complete all relatable audits and set action points within given timeframes.
- Uphold Complesso’s policies and procedures at all times.
- To support the Registered Manager to ensure the service meets, and exceeds, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance ‘Essential Standards of Quality & Safety’.
- Safeguarding the IWS and the staff supporting, reporting in a timely manner any concerns with an open and transparent approach.
- To Support the Registered Manager to ensure the delivery of safe, personalised services to each individual service user through assessment, person centred planning and regular outcome focused reviews of services.
- Support the registered manager to interview for senior positions such as team leaders
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The Ideal Candidate
- Have knowledge and experience of CQC, including inspection expectations and remits of a provider
- Have previous experience with Adults with Learning Disabilities, Challenging Behaviours, Physical disabilities, Mental Health, Forensic Background and Drug and Alcohol Dependencies
- A passion for supporting individuals
- The ability to drive is essential for this role
- Excellent IT/Numeracy skills, along with strong experience of Microsoft/Excel
- Ideally have used an online rota tool previously e.g. RotaCloud or similar
About The Company
Eden Futures is about enabling people to live fulfilling lives in whatever circumstances people choose. We support people to be as independent as possible to achieve what they want to with their lives.
Our purpose is our people, our culture is Platinum!
Eden Futures Has Been Awarded Platinum Accreditation By Investors In People – The Highest Level Of Recognition An Organisation Can Achieve. To Become a Platinum Organisation, Investors In People Look For More Than Just Performance – They Look For Purpose, Trust, Continuous Improvement, And a Genuine Commitment To Wellbeing. They Look For Companies Where:
- Leadership is people-centric and values-driven
- Learning and development are embedded in everyday work
- Engagement is measured, acted on, and constantly improved
- Values are not just written – they’re lived
- Innovation, inclusion, and giving back are part of the culture
At Eden Futures, we often say we’re a true people’s organisation, and this award shows that we truly live up to it. Our people are the heart of our company. This accreditation reflects how we lead, how we support one another, and how we’ve built a culture where every voice matters.
Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We are an inclusive employer and make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.
At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974.
The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.
Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.
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