About Pole Star

As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological innovation. We have offices in London, USA, Singapore, Hong Kong and Panama, alongside presence in Australia. Teams are made up of over 19 nationalities, speaking 25 different languages.

The Opportunity

As Operations Support, you’ll work from modern and open plan offices as part of the operations room team. The primary function of this role is to provide day-to-day operational and administrative support, helping ensure that information, records, monitoring activity and operational processes are maintained accurately and efficiently. You will work closely with Operations Officers and the Risk Intelligence Operations Manager, supporting the team with data entry, administration, monitoring and routine operational tasks.

This is a full-time, on-site role suited to someone who is highly organised, detail-oriented, comfortable working with systems and processes, and keen to develop their experience within a maritime operations environment.

Responsibilities

• Administer clear processes in line with standard operating procedures
• Maintain accurate operational records, databases and documentation
• Complete data entry and ensure operational information is captured correctly and kept up to date
• Monitor shared inboxes and operational communications, ensuring information is logged and passed to the appropriate team member
• Support Operations Officers with day-to-day operational administration and routine tasks
• Monitor vessels and routes for safety and compliance, escalating reporting issues in line with established procedures
• Prepare and maintain routine operational reports and documentation in accordance with SOPs
• Support additional due diligence and information gathering for vessels operating in High Risk Areas
• Assist with the preparation and release of maritime security information and alerts in line with established procedures
• Follow appropriate escalation procedures when issues or exceptions are identified
• Provide administrative and operational support to clients and internal teams as required
• Assist with operational record keeping, audit trails and ensuring all required administration is completed accurately
• Support the Risk Intelligence Operations Manager with operational administration and Health and Safety records where required
• Provide basic administrative support relating to operational systems and equipment as required
• Carry out additional tasks assigned by the line manager and contribute to maintaining consistent operational standards