Indotronix Avani UK
Operations Support - Oracle Procurement
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Role: Oracle Procurement Operations Support
Location: London, UK (3 days per week in the office)
Contract: 6 months
IR35: Inside
Role Overview:
Looking for an Oracle Procurement Operations Support professional with hands-on Oracle Procurement (PPM) experience. The role focuses on workflow management, ticket/query resolution, process documentation, stakeholder support, and continuous improvement. Strong communication, attention to detail, and operational support experience are essential.
Key Responsibilities:
- Provide first-line support for Oracle Procurement (PPM) processes, responding to colleague and supplier queries, and progressing incidents through to resolution
- Manage and track workflow activities, ensuring requests are processed accurately and in line with agreed procedures
- Review and interpret business process and system documentation, identifying gaps, risks, or issues, and escalating appropriately
- Investigate and resolve operational issues, applying judgment within defined support models and engaging SMEs where required
- Translate complex end-to-end processes into clear documented workflows, guidance materials, and knowledge articles
- Support knowledge transfer activities to build capability and consistency across the team
- Contribute to testing, process improvement, and service enhancement activities to improve operational efficiency and user experience
- Maintain a strong customer service focus while ensuring data accuracy, process compliance, and operational reliability
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Essential Skills / Experience:
- Knowledge of Oracle Procurement (PPM) and associated procurement processes
- Experience supporting operational workflows, query resolution, and ticket management
- Ability to analyse business processes and system documentation and identify improvement opportunities
- Strong process mapping and documentation skills
- Excellent stakeholder management and communication skills
- Strong attention to detail and ability to work independently within a defined operating model
- Experience operating in a support, service delivery, or business operations environment
Desirable:
- PA 23 Knowledge
- Public sector experience
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