SNG (Sovereign Network Group)
Operations Support Team Manager - (Fixed Term)
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Operations Support Team Manager
We have an opportunity for an Operations Support Team Manager to join our team working from our Blandford Office on a 12-month Fixed Term basis.
About Sovereign Network Group (SNG)
SNG provides over 85,000 homes and invest in communities across London and the South of England - our purpose, to provide quality affordable homes and places that people love for generations.
The Role
Through inspirational and visible leadership, the role will lead the Operational Support Team and have ownership of all aspects of support required for the area of the business including scheduling, administration, and compliance coordination. Responsible for the coordination of all customer appointments for planned, responsive, and compliance through to completion ensuring regulatory obligations are met and customer experience is optimised.
The role will provide direction, leadership, and delivery of the Operational Support team, combined with the delivery of both our operational and financial goals.
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Key Responsibilities
- Manage the Operations Support Team with a focus on articulating a clear vision, providing direction, and fostering a culture of accountability, high performance, and continuous improvement
- Establish and maintain effectiveness by developing working relationships with all stakeholders, whilst observing SNG's policies, procedures, and ways of working
- Ensure compliance processes and procedures are being followed accurately and ensuring a high level of understanding throughout the teams
- Work collaboratively with senior leaders and their teams
- Ensure compliance and consistency in delivery to support budget delivery and appropriate monitoring of expenditure and compliance support
- Manage performance against an agreed performance target to ensure the best outcome for our customers
- Promote a positive collaborative culture of building safety and compliance. Take personal responsibility for escalating any concerns to the Building Safety & Compliance team for consideration and/or investigation
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What We Need from You
- Excellent communication and interpersonal skills
- Ability to interpret and use complex data and create insightful reporting support business performance and regulatory compliance
- Stakeholder management skills with demonstrable ability to engage and influence others to deliver the best outcomes
- Ability to inspire, support, and develop others to optimise their performance
- Significant experience of operating within a large fast-paced service environment handling a blended operation of both planned reactive and compliance service demand
- Knowledge and application of customer management systems
- Evidence of excellent customer service achievements in a complex delivery environment
- Know how to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work
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