Cats Protection
Operations System Support Advisor
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Team: Operations Support
Location: Remote with possible requirement for South-East England site travel
Work pattern: 17.5 hours per week
Salary: Up to £15,959.49 per year
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Operations System Support Advisor:
- to provide training and support to volunteers and employees in the use of some of Cats Protection’s operational systems
- provide excellent first line professional support for these systems and wider operational delivery
- communicate effectively with volunteers to ensure compliance with the charity’s policies and standards in addition to understanding and meeting the volunteers’ needs
- monitoring several internal operational support mailboxes, processing daily email enquiries, delivering remote support and advice in a professional manner
- maintain and update processes and guidelines relating to several of the charity’s operational systems
- providing system data when requested and working with other departments when required to deliver system data, information and support
About the Operations Support team:
- a small team Operation System Support Advisors, with specific regional responsibility
- have a flexible approach to facilitate the support, development and delivery of the expanding system criteria, to meet the charity strategic aims
- provide the necessary guidance and training to our volunteers and employees with remote support to enable the understanding and use of our systems
- maintain and update processes and guidelines
- work collaboratively with each other and with wider teams to support and develop system development
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What we’re looking for in our Operations System Support Advisor:
- confident using Microsoft Office programmes - Word, Excel, Outlook
- experience using databases, CRM or related systems
- experience of presenting and explaining technical or complex information to audiences with a range of abilities
- customer service background
- hold a full valid UK driving licence and be able to travel if required
What we can offer you:
- What we can offer you in a role where your work helps improve cats’ lives
- Health and wellbeing support to help you stay well while working remotely
- Flexible working options to support a healthy work-life balance
- Ongoing learning and development to help you build your skills and grow your career
- 26 days’ annual leave plus bank holidays, increasing with service
- A competitive contributory pension scheme and life assurance for peace of mind
- Financial wellbeing support, including access to Salary Finance
- Additional support such as eye care vouchers and confidential employee advice services
- Access to discounted pet insurance to help care for your pet’s health
- Learn more about our full reward package here
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Interested? Here’s how to apply:
Application closing date: 15 September 2026
Virtual interview date: TBC
Please note, we do not accept applications or speculative CVs from agencies.
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
- Anonymised application form
- Virtual interview with written exercise and presentation on Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email recruitment@cats.org.uk if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
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