National Grid
Operations Team Leader - Fault Team
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Introduction
We're looking for a Team Leader to join our South Lincolnshire team, based at Grantham depot. This is a fantastic opportunity to lead a skilled team at the forefront of delivering a safe, reliable electricity network for our customers and communities.
The successful candidate will report to the Operations Manager and will be responsible for leading a group of Trades Persons and running the fault desk.
The key focus of this role is to lead, motivate and develop a high-performing team, ensuring the safe, efficient and customer-focused delivery of work across the region.
Key considerations for the successful running of your team include: ensuring they are working compliantly within Health & Safety policies, coordinating programmes of work for them to undertake, organising response to network faults, maximising efficiencies in delivery, ensuring your team has the appropriate development and authorisations and effectively managing performance on a 1:1 basis.
As this is a crucial role to help drive forward performance and give our large teams the support they need in the field, you’ll need to be depot-based and comfortable with regular travel throughout the area.
Starting salary £45,492 moving to £49,369 on completion of training
We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, and would therefore recommend applying as soon as possible.
Main Responsibilities
- Ensuring your teams adherence to Health and Safety regulations
- Efficient scheduling of work activities
- Collaboration with other teams to manage workload
- Driving team productivity and individual performance management
- Maintaining a full schedule of work for the team
- Ensure our people have the appropriate training and work authorisations to support a safe and productive working environment
- Respond quickly and professionally to customer complaints
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Ideal Candidate
We are looking for an individual with experience of working within a utilities or similar operational environment, who is comfortable operating in a fast-paced, reactive and often pressurised setting.
The successful candidate will ideally have experience within a safety-critical and/or regulated industry and be able to demonstrate sound judgement, effective prioritisation and independent decision-making when managing changing operational demands.
The Role Requires a Proven People Leader Who Can
- Lead, motivate and develop a team to deliver safe and effective operational performance
- Prioritise workloads and manage competing demands in a reactive environment
- Make informed decisions independently and take ownership of outcomes
- Manage performance and support the development of individuals within their team
- Act as a point of escalation for both internal and external stakeholders
- Build strong working relationships with craft colleagues, operational teams, contractors and customers
- Communicate clearly and confidently with a wide range of audiences
- Identify problems, develop practical solutions and plan ahead using their own initiative
- Demonstrate strong organisational skills and attention to detail
- Use IT systems effectively to manage workloads, resources and performance.
Commercial and financial awareness would be advantageous.
Knowledge And Experience
Experience or knowledge in any of the following areas would be beneficial; however, training and support will be provided to develop successful candidates in these areas:
- Electricity Safety
- Health & Safety Legislation
- Quality and Continuity Regulations 2002 (ESQCR)
- Electricity at Work Regulations 1989
- Electricity distribution operations
- Craft roles and activities undertaken within a distribution business
- New Roads and Street Works Act (NRSWA) legislation
Get help with your application
Your very own career expert that helps elevate your application to the next level.
A NRSWA qualification or understanding of NRSWA legislation is desirable however, full training can be provided.
You must hold a full, valid UK/EU driving licence as you will be required to carry out site visits.
Selection Process
We are looking to hold a two-stage selection process for this role.
Stage 1 will consist of a competency-based interview, and these are currently scheduled to take place between 9 and 11 September.
Stage 2, which will consist of a role-based assessment and second interview.
Candidates who progress to Stage 2 will be advised of assessment dates following completion of the first stage.
About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills