Ayvens
Operations Team Leader - Fleet Support
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At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
Ayvens Fleet Support Team
Ayvens Fleet Support Team delivers a high-quality, customer-focused service while ensuring accurate, compliant, and efficient vehicle operations. Key areas of responsibility include:
- Managing customer queries and complaints professionally, with a strong emphasis on service quality and customer satisfaction.
- Maintaining accurate vehicle registration (V5) and registered keeper records is key to ensuring full fleet compliance alongside the processing of fines efficiently, including liability transfer, payment, recharge, and query resolution.
We are currently seeking an additional Team Leader to join this successful and operationally crucial function. Ideally, you will have proven experience in a team leadership or supervisory role within an operational or fleet environment.
Key Purpose
- Put customers at the centre of all activities, continuously looking for ways to improve processes and enhance their experience.
- Support and drive change within the department, promoting a culture of engagement, continuous improvement, and adaptability across the team.
- Collaborate effectively with internal departments to ensure aligned, efficient, and high-quality service delivery.
Accountabilities
- Deliver team performance targets, effectively planning and prioritising workload, and adapting resources to meet changing operational demands.
- Monitor and minimise operational losses, using strong controls, early issue identification, and prompt corrective action.
- Lead and develop the Fleet Support team, driving high performance and promoting a positive, accountable, customer-focused culture.
- Provide regular coaching and performance reviews, supporting team development, engagement, and future succession.
- Set and manage SMART objectives for all team members, regularly reviewing performance, behaviours, and output, and providing clear, timely feedback.
- Ensure strong process governance, with all procedures version-controlled, regularly reviewed, and consistently followed.
- Maintain full compliance with legal, regulatory, and internal requirements, meeting all deadlines.
- Handle escalations and operational issues promptly, implementing preventative actions to improve service and reduce repeat issues.
- Oversee key fleet administration activities, including vehicle taxation, V5s, fines, personalised registrations, and MOT compliance.
- Build and maintain effective stakeholder relationships, working collaboratively and taking a proactive, solutions-focused approach.
- Support the Fleet Support Manager on projects and initiatives, contributing to continuous improvement and operational efficiency.
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Skills, Experience & Background
Essential
- Proven experience in a team leadership or supervisory role within an operational or fleet environment.
- Strong ability to manage performance, including delivering KPIs and SLAs.
- Experience planning and prioritising workload in a fast-paced environment.
- Good understanding of compliance, governance, and risk management within Operations.
- Experience coaching and developing team members to improve performance.
- Excellent communication and stakeholder management skills, with the ability to influence at all levels.
- Strong problem-solving skills, with the ability to make effective, timely decisions.
- Experience working in a fleet or similar operational environment.
- Experience managing complex customer requirements and delivering effective solutions.
Desirable
- Knowledge of fleet administration processes, such as vehicle taxation, MOTs, V5s, and fines management.
- Experience of continuous improvement practices, such as Lean, Six Sigma, or process optimisation.
What we offer
Rewards & Financial Benefits
- Competitive salary and contributory pension scheme
- Annual salary review and bonus scheme
- Give As You Earn (GAYE) scheme
- Employee referral scheme (£1,000)
- Retail discounts programme
- GymFlex membership options
- Cycle to Work scheme
Health & Wellbeing
- Life Assurance
- Health assessment options
- Travel insurance
- Dental insurance
- Critical illness cover
- Personal accident insurance
Time Off & Work–Life Balance
- 25 days’ annual leave + an additional Celebration Day
- 37.5 hour week, Monday to Friday, no weekends
- Holiday buy & sell scheme
- Volunteer days
- Time allocated for personal development
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Workplace & On‑Site Facilities
- Free parking (limited)
- EV charging points
- Bike storage & shower facilities
- Complimentary breakfast
- Staff and social events
Why Ayvens?
Studies have shown that women and people of colour are less likely to apply for an opportunity unless they exactly meet the criteria specified. At Ayvens we are committed to building a diverse, inclusive, enjoyable and authentic workplace so if you are excited by this, or any role at Ayvens but your experience or current hours don’t exactly align, we would encourage you to apply regardless! What’s the worst that can happen?!
With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.
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