Operations Team Leader

Company Description

Join The Pallet Network (Part of the Culina Group) - For 25 years, TPN has been a leader in the pallet network industry, combining top-tier expertise with unmatched service resilience to deliver seamless, tailored solutions. Proudly part of the Culina Group, the UK’s largest privately-owned third-party logistics specialist, we are committed to excellence.

Our state-of-the-art, 605,081 sq. ft. single hub is the backbone of TPN operations, ensuring faster turnarounds, extended delivery windows, and reliable distribution for both domestic and international consignments. With over 140 depots across the UK and Ireland, we deliver bespoke solutions for consignments of all sizes, backed by unmatched professionalism and dedication to our shared goals.

Job Description

Shift and salary:

• AM – 9hrs shifts flexibility between 0600 – 1800, salary for days - £36001.71 per annum.
• Night Shift – 9hrs shifts flexibility between 1800 – 0600, salary for nights - £47988.87 per annum.

Responsibilities:

• Deliver consistent performance, ensuring that all aspects of the operation are managed proactively, in-line with the Control Tower and on time. Ensuring that KPI’s are consistently achieved. High level of colleague engagement and management.
• Manage team attendance, performance, productivity and accuracy levels, motivating team members to achieve high levels through the Section Supervisors.
• Coordinate the warehouse operation to ensure effective operational performance in accordance with the Control Tower.
• Drive continuous improvement within the warehouse, implementing plans to consistently improve performance.
• Responsibility for shift manning and labour management to achieve workloads in a time sensitive operation in line with agreed operational budget.
• Overall management and responsibility for achieving operational KPI’s, including scanning, trunk off bay times and error KPI’s.
• Maintain a good working knowledge of warehouse operation areas including tip time/areas, yard organisation, damage areas.
• Communicate confidently and effectively with employees, Partners and other areas of the business to maintain and develop positive relationships.
• Responsible for the promotion of Health and Safety within the warehouse promoting MHE and accountability.
• Managing the performance of employees to ensure maximum productivity and taking appropriate steps to manage under performance.
• Responsible for proactively managing and addressing any disciplinary matters that may arise ensuring that the correct procedure is followed at all times.
• Responsible for the control and management of all sickness and absence, supporting and managing employees effectively to ensure low levels of absence.
• By example and training, assist the FLTD’s in achieving and maintaining a safe, disciplined and effective hub operation.
• Provide clear leadership whilst promoting a positive team atmosphere.
• Assist the training team to successfully onboard new starters and feed back to relevant department managers on progress.
• Inform the Operations Managers of any problems that cannot be resolved within the team and discuss solutions.
• Continually monitor to ensure all freight, equipment and facilities are treated with care and respect, reporting any discrepancies to the relevant department manager.
• Ensure MHE defects are correctly reported, repaired and communicated to the relevant department and teams.
• Ensure all employees have received specific training instruction to safely complete their daily tasks.
• Inform an Operations Manager of any deviance from correct operating practices and take action to remedy.
• Review practices and procedures to ensure they are efficient and fit for purpose, reporting back to the Operations Manager with suggested alternative solutions.